Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
My Zip Tap is not dispensing water, what should I do?
If your Zip Tap is not dispensing water, firstly, enquire whether the water supply to your building has been interrupted at all? Often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team on 01905 337187
Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Zip Tap products.
Six Benefits of a Zip Tap Maintenance Plan:
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Proactive preventative maintenance helps to avoid break downs
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Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
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Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
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Easier to budget for, as all costs can be worked out at the start of the year
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Priority service as your unit can be logged onto our service system ahead of time
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Save money on standard Pay as You Go service rates and ad hoc visits.
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One phone number and a dedicated service email which you can log any service requests
Service & Maintenance Plans
Silver – includes routine servicing and replacement filters (both scale and taste filters)
Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs
Platinum – full package which includes servicing, filters, labour charges and replacement parts
Basic
SILVER
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
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Replacement Parts Cover (Including
associated labour costs)
Advanced
GOLD
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Premium
PLATINUM
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187
My Zip Tap is not dispensing water, what should I do? – If you still require assitance, please get in touch with our service team.
