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Coffee & Consumables
Service & Maintenance
Is there a bean to cup coffee machine that doesn’t require cleaning?
The answer to this question truthfully, is no! However there are steps you can take to reduce the amount of daily maintenance on a coffee machine and save time too. Below you will find 5 top tips to keep a coffee machine clean.
Firstly, on smaller coffee machines, place a disposable paper cloth or towel such as blue roll in the coffee waste bin. This helps to absorb moisture and means that when you come to empty the puck bin, the coffee grinds don’t stick to the side of the bin. This I would say is the top tip on keeping a bean to cup coffee machine clean.
If you are a larger office with a bean to cup coffee machine, you may find that you have to empty out the coffee grinds bin more than once per day. If this is the case then you could consider installing a coffee waste kit. The coffee waste kit is compatible with the Aviano coffee machine and consists of placing a chute where the coffee bin usually sits, cut out the worktop and then place waste bin in the cupboard underneath. The ground coffee can then fall from the brewer straight through the worktop in to a larger bin underneath. This bin can have a plastic liner, just like any standard waste bin, which makes emptying a simple procedure.
The same goes for the liquid drip tray waste, if you have enough space in the cupboard, you could have a separate bucket for the liquid to drain into. If your office tea point is near a sink, it is possible to arrange for a plumber to install a waste upstand in the cupboard underneath so you don’t ever have to worry about the liquid waste again as it will constantly drain away.
Refilling a coffee machine with beans is a simple process but you should only really have to do this once per day. If this becomes more frequent you may want to look at upgrading your machine, for instance, the Aviano Maxi has huge canisters inside which can hold 3kg of coffee beans. We don’t recommend having a huge capacity coffee machine for a small office though as ingredients sitting around for a week will become damp and settling in the canisters which causes blockages.
If you would like a coffee machine that doesn’t make any mess, the C500 filterpack coffee machine will be a good choice as there are no loose ingredients involved. Each drink is individually packaged in a foil filterpack for freshness and contains all the ingredients. The only part that needs cleaning is emptying the waste bin, the machine will remind you of this every 35 drinks and is a very simple procedure.
Do I need a service package for my Coffee Machine?
We certainly recommend a service plan for your office coffee machine, this will take of the admin away from you by allowing us to take care of service reminders and ensuring your filters and matching is deep cleaned and serviced regularly to prevent problems. Our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. A coffee machine rental package or platinum maintenance plan includes a bi-annual service and deep clean. This is a good idea as our engineers will strip the machine down to clean parts that aren’t easily accessible which helps to prevent breakdowns.
We can service and repair any water dispensing system whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.
There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.
Consult with our service team to see if we can assist with your product.
01905 337187
Six Benefits of a Coffee Machine Maintenance Plan:
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Proactive preventative maintenance helps to avoid break downs
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Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
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Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
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Easier to budget for, as all costs can be worked out at the start of the year
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Priority service as your unit can be logged onto our service system ahead of time
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Save money on standard Pay as You Go service rates and ad hoc visits.
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One phone number and a dedicated service email which you can log any service requests
Basic
SILVER
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Advanced
GOLD
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Premium
PLATINUM
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187