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Billi Tap Service and Maintenance

Billi Tap FAQ

Billi Tap Service & Maintenance by Wellbeing Group – Approved UK Partner

 

When it comes to premium instant boiling, chilled and sparkling water systems, Billi taps are among the most trusted solutions in UK workplaces. But like any high-performance system, they need regular servicing to operate safely, efficiently and hygienically.

At Wellbeing Group – The Home of Workplace Refreshment – we provide professional Billi tap service and maintenance across the UK. As an approved partner for Billi UK, our certified engineers ensure your system stays compliant, reliable and performing at its best.

Whether you manage an office, hospitality venue, healthcare facility or education site, proactive maintenance protects your investment and keeps your people refreshed every day.

Why Regular Billi Tap Servicing Is Essential

 

Many businesses only think about maintenance when something goes wrong. In reality, routine servicing prevents breakdowns, protects water quality and extends the life of your equipment.

Here’s why servicing your Billi system matters:

  • Water hygiene & safety – Filters and internal components prevent contamination and scale build-up.

  • Consistent performance – Maintains temperature accuracy, flow rate and carbonation levels.

  • Reduced downtime – Prevents unexpected failures and costly callouts.

  • Energy efficiency – A well-maintained system uses less power and performs better.

  • Warranty protection – Many warranties require approved servicing to remain valid.

With Wellbeing Group, your Billi tap receives manufacturer-approved care from trained specialists who understand every model in the range.

What’s Included in a Wellbeing Group Billi Tap Service?

 

Our Billi service and maintenance packages are designed for total peace of mind. Each visit is carried out by experienced engineers and tailored to your system and usage level.

A typical Billi tap service includes:

✔ Full system inspection
✔ Filter replacement (genuine Billi filters)
✔ Sanitisation and hygiene flush
✔ Check of boiling, chilled and sparkling outputs
✔ CO₂ system inspection (if applicable)
✔ Leak and pressure testing
✔ Electrical and safety checks
✔ Performance calibration
✔ Scale prevention review
✔ Service report and compliance documentation

We service all major models including:

  • Billi Quadra

  • Billi Eco

  • Billi Alpine

  • Billi Sahara

  • Billi Sparkling Systems

Whether you operate one tap or an entire building, we scale our service to your needs.

Approved Partner for Billi UK

Wellbeing Group is proud to be an approved Billi UK partner, meaning:

  • Our engineers are trained to manufacturer standards

  • We use genuine Billi parts and filters

  • Your system stays compliant with warranty requirements

  • You receive expert advice directly aligned with Billi specifications

This partnership ensures your investment is protected and your workplace water solution remains premium, safe and reliable.

Planned Maintenance vs Reactive Callouts

Many businesses rely on reactive repairs, but this often costs more in the long term.

Planned Billi Maintenance

✅ Fewer breakdowns
✅ Predictable costs
✅ Priority engineer response
✅ Better water quality
✅ Longer system lifespan

Reactive Repairs

❌ Higher emergency callout costs
❌ Disruption to staff and visitors
❌ Risk of water hygiene issues
❌ Shortened equipment life

Wellbeing Group offers service contracts and planned maintenance schedules so your Billi taps stay operational all year round.

Common Billi Tap Issues We Fix

If your tap isn’t performing as it should, our engineers can help quickly.

We regularly resolve:

  • Billi tap not dispensing water

  • No boiling or chilled water

  • Poor flow rate

  • Flat sparkling water

  • Filter warning lights

  • Leaking under-counter units

  • Temperature inconsistency

  • CO₂ pressure problems

With nationwide coverage and fast response times, Wellbeing Group keeps downtime to a minimum.

Who We Support

We provide Billi tap servicing for:

  • Offices & corporate buildings

  • Hotels & conference spaces

  • Healthcare facilities

  • Education & universities

  • Co-working spaces

  • Industrial & commercial sites

No matter your sector, we tailor servicing around your working environment and compliance needs.

Why Choose Wellbeing Group for Billi Tap Servicing?

Businesses choose Wellbeing Group because we combine technical expertise with exceptional customer care.

✔ Approved Billi UK partner
✔ Nationwide engineer coverage
✔ Fast response times
✔ Transparent pricing
✔ Planned maintenance options
✔ Genuine parts and filters
✔ Expert workplace refreshment specialists

Our mission is simple: deliver dependable service that keeps your people hydrated, productive and happy.

Book Your Billi Tap Service with Wellbeing Group

If your Billi tap is due a service, underperforming, or you’re looking for a planned maintenance partner, Wellbeing Group is here to help.

Protect your investment, improve water quality and reduce downtime with professional Billi Tap Service & Maintenance from an approved partner you can trust.

Contact Wellbeing Group today to book your Billi service or request a maintenance quote.

Chat with our expert team

Support Centre

From purchase to installs & after care. Our team offer tailored solutions & servicing.

Service Plans

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Cleaning & Hygiene

FAQ Page

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Service Plans

 Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.

Basic

Silver

High-quality, rapid personal service with a smile …and Free Biscuits!

Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)

Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)

Advanced

Gold

High-quality, rapid personal service with a smile …and Free Biscuits!

Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)

Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)

Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)

Premium

Platinum

High-quality, rapid personal service with a smile …and Free Biscuits!

Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)

Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)

Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)

Replacement Parts Cover (Including associated labour costs)

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