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sales@thewellbeinggroup.co.uk

01905 337187

Billi Eco Tap Servicing

Billi Eco Tap Servicing

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Billi Eco Tap Servicing

Billi have recently decided to discontinue its Eco Tap model range. However, for those who have come to rely on the convenience and efficiency of the Billi Eco Tap, there’s no need to worry. The Wellbeing Group, a dedicated service provider, is here to ensure that existing users can still access parts, filters, and expert service and repairs for their  Billi Eco Tap systems.

In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these Billi service plans have different levels of cover depending on what your requirements are.

Your Trusted Partner for Billi Eco Tap Support

For those who rely on the Billi Eco Tap and are concerned about maintenance, repairs, and access to replacement parts and filters, Wellbeing Group is here to provide peace of mind. As a leading provider of Billi products and services, we are committed to supporting existing Billi Eco Tap users even after the discontinuation of the model.

1. Access to Genuine Parts: We stock of genuine Billi Eco Tap parts, ensuring that users can continue to replace components when necessary. This means that if any part of your Eco Tap system requires replacement, you can trust that it will be with authentic components, maintaining the high-quality performance of your appliance.

2. Filters and Maintenance: Regular maintenance and filter replacements are crucial to ensuring the continued efficiency and safety of your Billi Eco Tap. Wellbeing Group offers a range of filters and maintenance services to keep your system running smoothly. This ensures that you can enjoy the same great-tasting, filtered water that the Eco Tap has always provided.

3. Expert Service and Repairs: If your Billi Eco Tap requires repair or servicing, our team of highly trained technicians are ready to assist you. With their extensive knowledge of Billi systems, they can diagnose and address any issues promptly. Or if required arrange a Billi engineer to visit your site, whilst ensuring minimal disruption to your business.

Billi Eco Tap

The Importance of Professional Service and Repair

When it comes to maintaining the functionality of your Billi Eco Tap, professional service and repair are crucial. Attempting to fix complex appliances without the necessary expertise can lead to further damage and safety hazards. Here are some reasons why professional assistance is essential:

 

  1. Expertise: The Wellbeing Group’s technicians are trained and certified to work on Billi appliances, ensuring that your system receives the best care possible. They have in-depth knowledge of the product and can identify and rectify issues swiftly.
  2. Safety: Handling electrical and plumbing components requires a thorough understanding of safety procedures. The Wellbeing Group’s professionals are equipped with the necessary skills and tools to work on your Eco Tap safely, minimizing the risk of accidents.
  3. Efficiency: Professional service and repair ensure that your Billi Eco Tap operates at peak efficiency. This not only saves you money on energy bills but also extends the lifespan of your appliance, reducing the need for frequent replacements.

Billi Eco Tap services we offer

Wellbeing Group offers a comprehensive range of services for the Billi Eco Tap, ensuring that your appliance remains in top condition:

  1. Routine Maintenance: Regular maintenance checks help identify and address potential issues before they escalate. Our technicians can clean, inspect, and fine-tune your Billi Tap to keep it running smoothly.
  2. Repairs: If you experiences any problems, such as inconsistent heating or leaks, the Wellbeing Group can diagnose the issue and provide efficient repairs using genuine Billi parts.
  3. Replacement: In some cases, your system may require replacement components or upgrades. We can source and install these parts to ensure your appliance performs optimally.
  4. Emergency Services: If you encounter a sudden breakdown, Wellbeing Group offers emergency repair services to minimize downtime and inconvenience.

Benefits of a Billi Eco Tap Service Plan:

– Dedicated expert engineers and customer service team

– Service packages that suit your requirements

– Approved filters, spare parts and components

– Proactive filter changes to keep your equipment and water at its best

– Easy budgeting, one annual invoice and we take care of the rest!

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Billi service technicians are qualified water system experts, trained to professionally service and maintain all Billi products and other brands throughout the UK.

Booking a Billi Eco Tap service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Benefits of filtered water

Heatrae Sadia Aquatap Service

Heatrae Sadia Aquatap Service

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Heatrae Sadia Aquatap Service and Maintenance

Boiling Water Taps and Hot Taps are an investment.  Therefore, it’s important to maintain them to achieve the most return on the outlay of your hard earned cash. Our Heatrae Sadia Service Plans help preserve your tap and our service engineers are quick to respond to any Heatrae Aquatap breakdowns and will be happy to help with any query you may have.  In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these Heatrae Sadia Aquatap service plans have different levels of cover depending on what your requirements are.

5 benefits of Heatrae Sadia Aquatap Service Plan:

– Dedicated expert engineers and customer service team

– Service packages that suit your requirements

– Approved filters, spare parts and components

– Proactive filter changes to keep your equipment and water at its best

– Easy budgeting, one annual invoice and we take care of the rest!

The Heatrae Sadia Aquatap has transformed the way we access hot water. This innovative appliance combines a boiling water tap with an under-counter water heater, providing instant hot water at your fingertips. Whether you need hot water for a quick cup of tea or to prepare a meal in a hurry, the Aquatap delivers unparalleled convenience.

However, like all appliances, the Aquatap requires regular maintenance to ensure it operates optimally throughout its lifespan. The Wellbeing Group understands the importance of keeping your Aquatap in prime condition, offering a range of services to address any issues that may arise.

Brita Heatrae Sadia Aquatap
Brita Heatrae Sadia Aquatap

The Importance of Professional Service and Repair

When it comes to maintaining the functionality of your Heatrae Sadia Aquatap, professional service and repair are crucial. Attempting to fix complex appliances without the necessary expertise can lead to further damage and safety hazards. Here are some reasons why professional assistance is essential:

 

  1. Expertise: The Wellbeing Group’s technicians are trained and certified to work on Heatrae Sadia appliances, ensuring that your Aquatap receives the best care possible. They have in-depth knowledge of the product and can identify and rectify issues swiftly.
  2. Safety: Handling electrical and plumbing components requires a thorough understanding of safety procedures. The Wellbeing Group’s professionals are equipped with the necessary skills and tools to work on your Aquatap safely, minimizing the risk of accidents.
  3. Efficiency: Professional service and repair ensure that your Aquatap operates at peak efficiency. This not only saves you money on energy bills but also extends the lifespan of your appliance, reducing the need for frequent replacements.

Heatrae Sadia Aqautap services we offer

The Wellbeing Group offers a comprehensive range of services for the Heatrae Sadia Aquatap, ensuring that your appliance remains in top condition:

  1. Routine Maintenance: Regular maintenance checks help identify and address potential issues before they escalate. The Wellbeing Group’s technicians can clean, inspect, and fine-tune your Aquatap to keep it running smoothly.
  2. Repairs: If your Aquatap experiences any problems, such as inconsistent heating or leaks, the Wellbeing Group can diagnose the issue and provide efficient repairs using genuine Heatrae Sadia parts.
  3. Replacement: In some cases, your Aquatap may require replacement components or upgrades. The Wellbeing Group can source and install these parts to ensure your appliance performs optimally.
  4. Emergency Services: If you encounter a sudden breakdown, the Wellbeing Group offers emergency repair services to minimize downtime and inconvenience.

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Brita service technicians are qualified water system experts, trained to professionally service and maintain all Brita products and other brands throughout the UK.

Booking a Brita service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Aquatap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Benefits of filtered water

Zip HydroTap G3 Servicing

Zip HydroTap G3 Servicing

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Zip HydroTap G3 Servicing

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products, including the Zip HydroTap G3.

This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Zip HydroTap G3 Repairs & Filter Replacements

Our team of skilled technicians specializes in the servicing and repair of Zip HydroTap G3 systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:

Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Zip HydroTap G3. They are capable of identifying and resolving any issues promptly and efficiently.

Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Zip HydroTap G3, including filter replacement, temperature calibration, and general system checks.

Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.

Filter Replacement: The water filter in the Zip HydroTap G3 plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.

Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Zip HydroTap G3, giving you peace of mind and confidence in our services.

Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.

Zip HydroTap G3
Zip Taps UK

Approved Zip Tap UK Service Provider

As a Platinum Partner for Zip Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Zip Tap systems. From the taps and undercounter systems themselves, to filter parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Zip UK, fully trained Zip Tap engineers nationwide for rapid response and installations.

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

By partnering with the Wellbeing Group, your organization can rest assured that your Zip HydroTap G3 will be well-maintained, providing a continuous supply of pure, chilled, and boiling water.

You can browse our range of Zip Taps to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Are Boiling Water Taps Eco-Friendly?

Redditch Water Cooler Suppliers

Redditch Water Cooler Suppliers

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Redditch water cooler suppliers

Looking for Redditch water cooler suppliers? Wellbeing Group are installers and service providers of office water coolers in Redditch, Bromsgrove, Kidderminster and surrounding areas.

As the go to Redditch water cooler suppliers, all our water dispensers are available to lease or purchase. Our lease plans are very affordable, view our entire range of water dispensers. Our Stylish range of water coolers expertly dispense filtered drinking water that will revive, replenish & revitalize your organisation.

Types of Water Dispensers for the workplace

The world of office water dispensers has completely evolved in recent times, with much more advanced, sustainable and practical solutions now availble. The game has changed since the ugly bottle fed towers that would look rater grim in the corner of a meeting room or social space. Here at Wellbeing Group, we offer some of the most technologically advanced water dispensers on the market. They look pretty good as well, meaning that will sit beautifully in the office of today and the office of the future.

 

Here’s a quick guide to the office water dispense solutions we offer.

CHILLED WATER TAPS

Integrated chilled water taps are proof of how advanced the options for office water dispensers are now. Enable your employees to fill glasses and bottles quickly and conveniently with our high-capacity tap water filter systems. They deliver a consistent flow of purified drinking water to quench your employees’ thirst and give them a burst of hydration.

What stands out is how aesthtically stunning they are, available in different colours and finishes. The space saving design means they free up more space on your countertops or take up less floor space compared to traditional water coolers, great for creating less cluttered environments.

They are powered by a compact undercounter unit, which is packed with energy saving technology, water purifying filtration for constant fresh and hygienic water flow.

Chilled Water Tap
Chrome Water Tap

MAINS-FED WATER COOLERS

Our range of mains-fed water coolers, can be easily plumbed into your existing water supply. With a range of dispense options available, from chilled, ambient and sparkling, keeping your staff and clients hydrated throughout the day, with instant filtered drinking water. Superb for high capacity demand in big offices and ideal for providing pure filtered water for customers and guests in social areas.

Available in floorstanding and countertop models, our range of plumbed-in water dispensers deliver contemporary, minimalist designs, providing sleek and stylish hydration solutions to the interior design of any office kitchen, meeting room or social areas.

Offering a much more sustainable hydration solution to the traditional water fountain or bottled water dispenser, due to a reduction in plastic usage and the energy efficient technology, making it both economical and eco-friendly. Some models are also fitted with an intelligent sensor which sends the appliance into standby mode when light levels are low, or after a period of inactivity.

Water Dispensers
Water Cooler

HOT WATER BOILERS

Water boilers are a simple, cost effective solution to provide your workforce with a steady supply of hot water for their tea and coffee breaks. With auto filling technology you can make the kettle a thing of the past.

Available in countertop or wall-mounted models, our range of boiling water dispensers provide practical and convinient solutions, creating more efficiency in every workplace environemnt.

Offering a much more sustainable boiling water solution to the kettle or large urn. The energy efficient, heating technology, making it both economical and eco-friendly. All our products come in various capacities meaning we can offer a boiling water solution for any office size depending on the number of staff and visitors you’re business has.

Zip HydroBoil
Water Boilers

INSTANT BOILING WATER TAPS

If you’re looking for an alternative solution for your office hydration facilities, our boiling water taps are practical and versatile, offering instant boiling, chilled and sparkling water, removing the need to stand around waiting for the office kettle to boil. They produce high volumes of water during periods of high demand, reducing waiting times and improve efficiency amongst staff in the office. This also means you can save money on purchasing other appliances, as they do the job of a water cooler and a kettle, which also frees up more space and creating a less cluttered office environment.

Providing water that is filtered to give a pure odourless, sediment-free taste. They work by harnessing thermodynamic heat-exchange technology to recover waste heat energy ready to be reused to preheat the water entering the hot water tank. They come equipped with a Time Clock, Sleep Mode and Eco Mode so you can make huge savings on your energy bills! This technology allows for peak periods of high demand in the office environment.

Billi & Zip

Tap Systems

We supply, install and service all Billi & Zip Tap products.

Chilled

Boiling

Ambient

Sparkling

For Redditch water cooler suppliers, look no further than Wellbeing Group. We have an expert team of engineers that cover the county, making our service to you fast. 

You can browse our range of Water Dispensers to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Wellbeing Group – Redditch water cooler suppliers.

01905 337187

 

https://www.visitworcestershire.org/locations/redditch

Do I need a service package for my coffee machine?

Do I need a service package for my coffee machine?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Do I Need a Coffee Machine Service Package

We provide exceptionally high quality of support and aftercare for your office coffee machines.

One of the biggest questions we get asked is – Do I need a service package for my coffee machine?

We certainly recommend a service plan for your office coffee machine, this will take of the admin away from you by allowing us to take care of service reminders and ensuring your filters and matching is deep cleaned and serviced regularly to prevent problems. Our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

We can service and repair any water dispensing system whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.

Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

Product FAQs

Service FAQs

Where can I buy a coffee machine for an office?

You can buy a commercial office coffee machine directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans.

Read more

View our entire range of office coffee machines here. Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187

Can I rent a coffee machine for an office?

At Wellbeing Group all our coffee machines are available to lease or purchase. Our lease plans are very affordable. View our entire range of office coffee machines with purchase and lease prices listed.

Read more

Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187

How to choose the right coffee machine for an office?

We offer a range of coffee machines to suit every type and size of workplace. We base our coffee machine selection advise based around on the number of people in an office. The larger the office, the larger the machine needed to cater for the workplace. From there it’s all about styling preferences and functions you’d like your coffee machine to perform and the kind of drinks it can dispense. Milk choices and capabilities are often a big consideration, such as fresh milk options and the ability to dispense Vegan and plant based milk choices, cold foamed drinks, and perfect black coffees. 

Read more

Check out our range of office coffee machines here.

Can coffee machines be installed anywhere in an office?

Yes, our extensive range of coffee machines for the workplace have been designed specifically for the office environment, meaning that we have machine that can be installed in office kitchens, meeting and board rooms, receptions, lobbies and waiting rooms. Our friendly service team will work with you to arrange an engineer to survey and install where you would like your machine(s) installed.

Check out our range of office coffee machines here.

Should I choose fresh milk or granulated milk for my office coffee machine?

Fresh milk always provides a better milk texture. That’s why we set up all of our coffee machines with the manufacturer’s recommended guidance (along with our own expert testing and tasting) of semi skimmed milk. However, granulated milk has its own key benefits – it makes it much easier to clean the machine. Granulated milk can typically save 15 minutes of cleaning a day. If you have multiple machines, this can be a big time saving.

Read more

Do I need to get coffee from where I bought my coffee machine?

All coffee beans are different depending on how and in the regions in which they are gown and therefore require different settings on bean to cup machines to maximise taste but also how they are grinded to prevent breakdowns. Wellbeing Group’s range of carefully selected, speciality coffee blends are of premium quality and we calibrate our machines to compliment the beans we sell. You can purchase our speciality selected Fairtrade coffee blends here.

In summary, if you want a genuinely great coffee experience, it pays to have a one stop shop, that delivers high quality of beans, machines and service. Here at Wellbeing Group we have all of these resources to we ensure we are able to deliver a complete 360 service package for your office coffee requirements.

What happens to our coffee machine if we move office?

We are well equipped here at Wellbeing Group to take care of the relocation process if you and your company are moving to a new offices. We will carry out a survey your new premises, and our engineers will relocate your coffee machine around your timelines to make this a seamless transition for you and your staff to keep the coffee flowing. (Cost is dependant on site survey).

Are coffee machines easy to clean and maintain?

All of our coffee machines can be easily wiped cleaned very quickly and easily. For a deeper clean you can follow instructions on your machines digital screens, If not we provide handy cleaning guides (below), to ensure taste and quality, but also to prevent potential blockages and breakdowns. All of the essential cleaning products are available to purchase online here

As part of our service and maintenance plans, our engineers will carry out a full deep clean and descale twice a year, helping to maintain a premium coffee experience. Check out our service and maintenance plans here.

What coffee beans should I get for my coffee machine?

All coffee beans are different depending on how and in the regions in which they are gown and therefore require different settings on bean to cup machines to maximise taste but also how they are grinded to prevent breakdowns. Wellbeing Group’s range of carefully selected, speciality coffee blends are of premium quality and we calibrate our machines to compliment the beans we sell. You can purchase our specially selected Fairtrade coffee blends here.

In summary, if you want a genuinely great coffee experience, it pays to have a one stop shop, that delivers high quality of beans, machines and service. Here at Wellbeing Group we have all of these resources to we ensure we are able to deliver a complete 360 service package for your office coffee requirements.

Which is the best coffee machine for an office?

The best office coffee machine depends entirely on your needs, requirements, number of staff and other factors. We stock commercial coffee machines from all the market leaders on the market, including Coffetek, Jura, Cimbali and Lavazza. All have reputation for quality, reliability, value for money and being able to deliver consistent quality coffee in every cup.

Read more

Browse the entire range of office coffee machines or chat to a member of our sales team for advise on the best coffee machine for your workplace. 01905 337187

Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?

No, you do not need to be an existing customer to receive our coffee machine service and support. We provide coffee machine support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

Read more

Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

Do I need a service package for my coffee machine?

We certainly recommend a service plan for your office coffee machine, this will take of the admin away from you by allowing us to take care of service reminders and ensuring your filters and matching is deep cleaned and serviced regularly to prevent problems and ensuring your machine performs to the best of its ability to deliver quality coffee every time. It will also save you money on filter replacements and unexpected call outs.

Read more

Click Here To View Our Plans

How to clean your coffee machine?

Coffee machines require a lot of attention to keep them performing efficiently and producing quality tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.

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How to descale a coffee machine?

The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which can all included in our service plans for our engineers to carry out this work for you and save you time and money.

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How do I change the water filters on my coffee machine?

If you have a tank fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace with the new. You can purchase new coffee machine water filters directly from our website.

If, however you have a mains-fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you. All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.

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Why has my coffee machine has stopped working?

The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.

01905 337187

Can you relocate our coffee machine?

You can buy a commercial office coffee machine directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans. View our entire range of office coffee machines here. Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187

Remote Technical Support

Support

Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.

Call Outs & Site Visits

Call Outs

If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.

Filters & Cleaning Products

Filters

Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages. 

Service & Maintenance Plans

Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Six Benefits of a Coffee Machine Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187