I need my Coffee Machine serviced?
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Service & Maintenance
I Need My Coffee
Machine Serviced
We provide exceptionally high quality of support and aftercare for your office coffee machines.
Our client care and technical teams are on hand to provide solutions to any issues that may arise with your machine. Our nationwide field engineers can be dispatched quickly for repairs and servicing.
We can service and repair coffee machines whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.
There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.
Consult with our service team to see if we can assist with your product.
01905 337187
Product FAQs
Troubleshooting FAQs
Where can I buy a coffee machine for an office?
You can buy a commercial office coffee machine directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans.
View our entire range of office coffee machines here. Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
Can I rent a coffee machine for an office?
At Wellbeing Group all our coffee machines are available to lease or purchase. Our lease plans are very affordable. View our entire range of office coffee machines with purchase and lease prices listed.
Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
How to choose the right coffee machine for an office?
We offer a range of coffee machines to suit every type and size of workplace. We base our coffee machine selection advise based around on the number of people in an office. The larger the office, the larger the machine needed to cater for the workplace. From there it’s all about styling preferences and functions you’d like your coffee machine to perform and the kind of drinks it can dispense. Milk choices and capabilities are often a big consideration, such as fresh milk options and the ability to dispense Vegan and plant based milk choices, cold foamed drinks, and perfect black coffees.
Can coffee machines be installed anywhere in an office?
Yes, our extensive range of coffee machines for the workplace have been designed specifically for the office environment, meaning that we have machine that can be installed in office kitchens, meeting and board rooms, receptions, lobbies and waiting rooms. Our friendly service team will work with you to arrange an engineer to survey and install where you would like your machine(s) installed.
Should I choose fresh milk or granulated milk for my office coffee machine?
Fresh milk always provides a better milk texture. That’s why we set up all of our coffee machines with the manufacturer’s recommended guidance (along with our own expert testing and tasting) of semi skimmed milk. However, granulated milk has its own key benefits – it makes it much easier to clean the machine. Granulated milk can typically save 15 minutes of cleaning a day. If you have multiple machines, this can be a big time saving.
Do I need to get coffee from where I bought my coffee machine?
All coffee beans are different depending on how and in the regions in which they are gown and therefore require different settings on bean to cup machines to maximise taste but also how they are grinded to prevent breakdowns. Wellbeing Group’s range of carefully selected, speciality coffee blends are of premium quality and we calibrate our machines to compliment the beans we sell. You can purchase our speciality selected Fairtrade coffee blends here.
In summary, if you want a genuinely great coffee experience, it pays to have a one stop shop, that delivers high quality of beans, machines and service. Here at Wellbeing Group we have all of these resources to we ensure we are able to deliver a complete 360 service package for your office coffee requirements.
What happens to our coffee machine if we move office?
We are well equipped here at Wellbeing Group to take care of the relocation process if you and your company are moving to a new offices. We will carry out a survey your new premises, and our engineers will relocate your coffee machine around your timelines to make this a seamless transition for you and your staff to keep the coffee flowing. (Cost is dependant on site survey).
Are coffee machines easy to clean and maintain?
All of our coffee machines can be easily wiped cleaned very quickly and easily. For a deeper clean you can follow instructions on your machines digital screens, If not we provide handy cleaning guides (below), to ensure taste and quality, but also to prevent potential blockages and breakdowns. All of the essential cleaning products are available to purchase online here.
As part of our service and maintenance plans, our engineers will carry out a full deep clean and descale twice a year, helping to maintain a premium coffee experience. Check out our service and maintenance plans here.
What coffee beans should I get for my coffee machine?
All coffee beans are different depending on how and in the regions in which they are gown and therefore require different settings on bean to cup machines to maximise taste but also how they are grinded to prevent breakdowns. Wellbeing Group’s range of carefully selected, speciality coffee blends are of premium quality and we calibrate our machines to compliment the beans we sell. You can purchase our specially selected Fairtrade coffee blends here.
In summary, if you want a genuinely great coffee experience, it pays to have a one stop shop, that delivers high quality of beans, machines and service. Here at Wellbeing Group we have all of these resources to we ensure we are able to deliver a complete 360 service package for your office coffee requirements.
Which is the best coffee machine for an office?
The best office coffee machine depends entirely on your needs, requirements, number of staff and other factors. We stock commercial coffee machines from all the market leaders on the market, including Coffetek, Jura, Cimbali and Lavazza. All have reputation for quality, reliability, value for money and being able to deliver consistent quality coffee in every cup.
Browse the entire range of office coffee machines or chat to a member of our sales team for advise on the best coffee machine for your workplace. 01905 337187
Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?
No, you do not need to be an existing customer to receive our coffee machine service and support. We provide coffee machine support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
Consult with our service team to see if we can assist with your product.
01905 337187
Do I need a service package for my coffee machine?
We certainly recommend a service plan for your office coffee machine, this will take of the admin away from you by allowing us to take care of service reminders and ensuring your filters and matching is deep cleaned and serviced regularly to prevent problems and ensuring your machine performs to the best of its ability to deliver quality coffee every time. It will also save you money on filter replacements and unexpected call outs.
How to clean your coffee machine?
Coffee machines require a lot of attention to keep them performing efficiently and producing quality tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.
How to descale a coffee machine?
The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which can all included in our service plans for our engineers to carry out this work for you and save you time and money.
How do I change the water filters on my coffee machine?
If you have a tank fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace with the new. You can purchase new coffee machine water filters directly from our website.
If, however you have a mains-fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you. All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.
Why has my coffee machine has stopped working?
The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.
01905 337187
Can you relocate our coffee machine?
You can buy a commercial office coffee machine directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans. View our entire range of office coffee machines here. Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
Remote Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
Filters & Cleaning Products
Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages.
Service & Maintenance Plans
Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Six Benefits of a Coffee Machine Maintenance Plan:
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Proactive preventative maintenance helps to avoid break downs
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Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
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Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
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Easier to budget for, as all costs can be worked out at the start of the year
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Priority service as your unit can be logged onto our service system ahead of time
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Save money on standard Pay as You Go service rates and ad hoc visits.
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One phone number and a dedicated service email which you can log any service requests
You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
