Boiling Tap Repair

Our service technicians are able to carry out service and Boiling Tap repair to many office boiling water tap brands. So whether you’re looking for a Zip tap repair, a Brita Vivreau Vi-tap service or help to fix a problem with a Billi tap, then our team can help you!

We offer annual maintenance plans for hot taps as aswell as a one off service for your Zip tap if that’s all you require.  If you have multiple taps at your office, we will be happy to look at a maintenace package tailored to your requirements as your hot taps may be different ages and possibly different models.

The three boiling tap service plans we offer are; Silver, Gold and Platinum.  Each of these plans have different levels of cover depending on what your requirements are as you may have existing manufacturers warranty in place or you’re prepared to pay for Zip tap or Billi spare parts on a pay as you go basis.

A few FAQs below may be able to help you without having to arrange a hot tap engineer to attend your site:

How frequently do Zip Hydrotap filters need to be replaced?  

We recommend a minimum of replacing the filter every six months and in high use locations it may need to be more frequently. The Zip filter light will come on when it is time to replace the filter, so just call or email our team to request a replacement Zip filter.  As well as the Zip filter, there may be an inline scale reducing filter which will also need changing bi-annually. These scale filters can branded such as 3M filters or Brita Claris Filters and are similar to filters for large coffee machines.  Wellbeing will specify the right filter for your tap location.

How do I report a fault with a Zip tap?
If you have a problem with your hot tap, the quickest way to get help is to call our friendly team on 01905 337187 to discuss over the phone. There may well be a simple fix for your boiling tap repair which can be resolved by a phone call.

What is the best maintenance package for a Zip tap?
We offer a platinum package which covers you for all routine services on Zip hydrotaps and also breakdown cover for Zip hydrotaps. Filters and comprehensive scale management are included in the platinum option. We recommend the platinum package as it is easier for you to budget for and avoids unexpected call out charges. We can offer discounted Zip pricing if you have several taps located in the same office. Please contact one of our team to discuss a proposal tailored to your requirements.

Can I still book a repair if I don’t have a contract in place for my Zip tap?
Yes, there is the option to Pay as You Go on call outs. There would be an initial labour charge and then any Zip parts used would be charged following the visit.  We can of course also discuss enrolling you on one of our very competitive Annual Service Packages if you would prefer.

My Zip tap has no water coming out, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all.  Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the Zip tap. Also check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your zip tap then it may be best to speak to one of our service team on 01905337187 or email service@thewellbeinggroup.co.uk.

There is water in the cupboard where my Zip tap is, could this be a leak?
It could well be a leak from either the water supply connections or the Zip tap itself. If the leak is an issue it would be advisable to turn off the water at the isolation point in the cupboard straight away and switch off the power at the socket. It is very helpful if you can email a couple of pictures of the tap and unit under the worktop to our service team, so they can then provide further advice and help as to the best way forward.

What does it mean when the red or blue lights are flashing on my Zip tap?
A blue flashing light means that the cold water has been used up and needs a little time to chill back down to the set cold temperature. Wait for the blue light to stop flashing which means that the water is then ready for use again.

We are relocating offices, can I move a Zip tap to the new office?
Our team can work with you to help move over your existing tap if you feel your hot tap still has a few years of life left in it. If your Zip tap is older than 5 years we would recommend replacing for a new unit and our team can supply you with rental or purchase pricing for new boiling & chilled taps. We can also work with your fit out contractors to install the Zip taps and ensure the power and plumbing requirements are in the right locations.

The CO2 gas has run out on my Zip tap, how do I replace the gas cartridge?
There are videos online which can guide you through this process but feel free to contact our service team who will be able to help over the phone.

We can also look at maintenance of other hot taps you may have already installed such as Illimani, Quooker, EZYTAP and also counter-top water boiler brands like Instanta, Marco and Bravilor.

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

This also means we can service and repair any Blli tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Billi Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Billi Tap including filter changes. You can see what’s included in each of our plans below.

Six Benefits of a Boiling Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Boiling Tap Service Pages for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

If you would like to talk with one of our friendly, expert service team member about Boiling Tap repair, call us on 01905 337187

Are Boiling Taps Eco-Friendly?