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Keep Office Staff Cool During Summer

Keep Office Staff Cool During Summer

Top tips to keep office staff cool during Summer

Look after your employee’s wellbeing during the summer months, maintaining the health and productivity of office staff.

Office Fan

Why is it important to keep your office and staff cool during summer?

Summer months can see a drop in work productivity and an increase in “sickies” as staff struggle to cope in hot and stuffy offices. Keeping your staff cool and comfortable during the summer is essential both for the health and happiness of your staffas well as for preventing a drop in work productivity in the hot afternoons.

Below we’ve outlined the top ways you can keep your staff happy, cool and productive during summer.

Keep air-con on during summer

Air-con will be one of the fastest ways of cooling your staff down during the hot weather. Where possible keep the air-con on and maintain a comfortable working temperature for your staff throughout the summer.

Encourage staff to dress appropriately

Air-con will be one of the fastest ways of cooling your staff down during the hot weather. Where possible keep the air-con on and maintain a comfortable working temperature for your staff throughout the summer.

Provide staff with personal fans

If your office does not have air-con and getting air-con installed isn’t an option, make sure there is an adequate supply of personal fans for your staff to use. Staff can keep cool and it will encourage them to keep their desks clear of excess fly-away paper!

Keep windows shut during the hottest part of the day

You might think opening the windows helps cool the office, but if the temperature outside is warmer than the temperature inside the building then you’ll only lose the cool air that has built up in the office. Only open the windows in the early morning or evening when the temperature outside is cooler than inside the building. Always keep the windows shut when you have the air-con running.

Air Con

Avoid excessive electronic devices

Electronic devices such as phones and computers are inevitable in the workplace, but every device gives off heat that will contribute to the warming of your office. Where there are non crucial devices that can be switched off for the day, such as display screens or vacant computers, be sure to switch them off. As well as keeping the office cool you’ll be saving electricity.

Provided a shaded outdoor are for breaks

If your office includes an outdoor area for lunch breaks, make sure it has adequate shade. This will allow your employees to take a break outside while keeping cool. Your staff will come back from their lunch feeling fresh and refuelled.

Use blinds or sunscreens

If your office has large windows that act as a suntrap consider installing blinds or sunscreens that prevent too much sunlight from entering and heating the office. Sunscreens & blinds can also prevent too much sun glare on work screens, reducing eye strain for your staff.

Provide access to chilled water

Make sure that your staff not only have access to plenty of drinking water but that they have the option of chilled or ice cold water so they can quickly cool themselves down and maintain a comfortable temperature.

Office Water Dispensers
Office Water Dispensers

Keep strenuous activity to a minimum

If you’re considering an office reshuffle and need to move heavy furniture or anything else that would involve strenuous activity, try and delay this to a day when the weather is not so hot. If it can’t be delayed then get as many staff as possible involved to help share the responsibility and reduce the amount of activity per staff member.

Move staff to cooler areas of the office

If certain areas of the office catch the sun more than others then take this into consideration when planning your office layout. Move staff working spaces to these shaded, cooler parts of the office and keep sunnier parts of the office as reception or communal spaces.

Give staff plenty of space

Make sure staff are not over-crowded and have plenty of breathing space between them. Having personal space is better for productivity and overall wellbeing.

Switch off at the end of the day

At night the temperatures will drop giving your offices a chance to cool. As we mentioned earlier electronic devices give off heat, so at the end of the day make sure all the computers are switched off rather than left on ‘sleep’ or ‘standby’. Also ensure that all the lighting is off so there isn’t anything generating heat. This allows your office to cool before the next day.

Treat your team to ice cream

This will really boost morale more than it will actually cool your staff down, but treating your staff to a refreshing treat during the hot summer weather will make them feel revitalised and give them a positive push through the hot and draining weather.

Encourage staff to stay hydrated

Make sure there is an adequate supply of water coolers so staff have access to fresh cold water as often as they need it. When it gets hot, send out a reminder to staff highlighting the benefits of staying hydrated to encourage them to drink more water.

Stay hydrated at work

What our customers say...

" So helpful, friendly and knowledgeable, took the time to show us all the functions on the machine nothing was too much trouble… a credit to the Wellbeing family. "

" High quality products with brilliant customer service. Everyone you deal with from initial contact to the installer are knowledgeable, friendly and extremely helpful. I would recommend this company to anyone. "

" Excellent company to deal with, sales people very helpful and after our coffee machine and Billi tap were installed their after care was superb. Products are very good quality and any breakdowns are dealt with very quickly. The service technicians are also very friendly! "

Credentials

Birmingham Office Coffee Machine Supplier

Birmingham Office Coffee Machine Supplier

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Birmingham coffee machine suppliers

Birmingham is a fast growing and fast paced city in the West Midlands, the central hub of the UK and is a hive of activity. Especially with the Commonwealth Games currently taking place in around the city, Wellbeing Group can help keep everyone involved at the sharpest and feeling good! This guide will help you run through some of the best Office Coffee Machines in Birmingham.

We all know that busy offices and workplaces are now reliant on a high quality commercial bean to cup coffee machine. Coffee culture is now firmly embedded in the workplace culture, with coffee shop quality beverages no longer a luxury but an expectation. So in order to inspire and refresh your employees, check out our range of bean to cup office coffee machines, proven to help stimulate staff and to give their best and of course all of the amazing volunteers that have been the backbone of helping the games run smoothly.

Wellbeing Group’s head office is located in Worcester, just south of Birmingham, which makes it strategically placed to be able to provide a first class service to offices in Birmingham, Solihull & Warwickshire.

We have bean to cup coffee machines suited for the water hardness of central Birmingham and our filtration technicians will specify a limescale filter for the coffee machine that matches the water hardness to protect the machines.

Coffee machine servicing in this location isn’t a problem as our coffee machine engineers can respond to break downs very quickly. If you need a coffee machine fixing fast, call our service team now on 01905 337187.

Whether you have a smaller office of 5 people or a larger corporate office 50 plus, we have coffee machines available to suit all office environments.

At Wellbeing Group all our coffee machines are available to lease or purchase. Our lease plans are very affordable. View our entire range of office coffee machines with purchase and lease prices listed.

Types of Commercial Coffee Machines for the workplace

The world of commercial coffee machines is constantly evolving in ways to make barista quality coffee more availble in the workplace. Here at Wellbeing Group we keep our fingers on the pulse of the coffee sector, so we can make the the latest innovations on the market accessible for your office. Not only has the technology improved, but the design of coffee machines are a lot slicker and are much more aesthetically pleasing to sit impressively anywhere in your office or social spaces.

Here’s a quick guide to the commercial office coffee machines we offer.

BEAN TO CUP COFFEE MACHINES

Commercial Bean to Cup Coffee Machines are the perfect solution for bringing fresh quality coffee into your workplace. Whether you require fresh bean coffee for your office, showroom or break out area, our bean to cup coffee machines are easy to operate and maintain, offering the full coffee house experience at the push of a button.

Our specialist coffee machine range includes models that work with granulated or fresh milk, and can brew both real leaf tea and fresh espresso coffee.

View our full range of Bean To Cup Coffee Machines here.

Office Coffee Machine
Office Coffee Machine

INSTANT COFFEE MACHINES

Wellbeing Group offer an instant coffee machine range that has something for all commercial environments. If counter top space is a problem, or you require a tank-filled rather than plumbed in (mains fed) coffee machine, we have an affordable solution to suit your requirements. When speed of service is most vital, it’s hard to beat a commercial instant coffee machine. Modern machines and technological developments can deliver high quality drinks, time after time, in an instant.

View Our full range of Instant Coffee Machines here.

Instant Coffee Machines
Instant Coffee Machines

FILTER COFFEE BREWERS

Fresh brewed coffee all day, every day. The small, compact filter-brew systems are the easiest to install, and adapt to any break out area. Low-cost and maintenance this range is perfect for smaller offices with passionate coffee-drinkers.

View our full range of Filter Coffee Brewers here.

Coffee Filter Brewer
Coffee Filter Brewer

COMMERCIAL ESPRESSO COFFEE MACHINES

The Espresso coffee machines are for the true coffee connoisseur, offering a sophisticated design that draws attention to the fine art of traditional coffee. These Traditional Espresso machines combined creative solutions and the latest innovative technology ensure a perfectly brewed espresso every time. Works in all types of environments, from small local diners to top-level restaurants. All traditional espresso machines come complete with cup stand for serving standard espresso cups.

View our full range of Espresso Coffee Machines here.

Espresso Coffee Machines
Espresso Coffee Machines

Useful Coffee Machine Considerations 

Our range of commercial coffee machines provide a sleek, stylish addition for any workplace environment, with the latest technology to deliver high quality hot beverages to your employees at the touch of a button.

There are a number of important points to consider when specifying, but it’s worth starting with the following questions:

1. What type of coffee dispense and drink drink options do you require?

Depending on what type of coffee you are looking to purchase will determine what type of coffee machine is right for you. We offer Bean To Cup, Instant, Filter Brew and Filter Pack coffee machines. Bean To Cup are become the most popular as they are able to create a more barista style coffee taste and quality.

2. How many different variaties of drinks would you like your coffee machine to produce?

You may wish to provide offering your staff and guests a greater range of coffee shop style speciality beverages. We have machine that can produce classic barista coffees such as; Lattes, Cappucinos and Flat Whites. We also offer machines with the addition of chocolate to create a Mocha or a creamy hot chocolate drink. Let’s not forgot the tea lovers! We also have coffee machien with a built in tea brewer, which delivers a fresh tea leaf cuppa.

3. How many people will be using a coffee machine in your office?

Our range of coffee machines are available in different capacities to cope with the demand of any office big or small. Our helpful icons on our website help identity each products capacities by the number of staff you have in your offices.

Wellbeing Group are a leading supplier for coffee machines in the Birmingham, we have an expert team of engineers that cover the county, making our service to you fast. So if you’re a business in the West Midlands area and you’re interested in getting a coffee machine.  01905 337187

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Six Benefits of a Service & Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

 

Best Coffee Shops in Birmingham

Birmingham coffee machine suppliers – Talk to our team, if you want advise around the best coffee machine for your office or workplace. 01905 337187

Birmingham Coffee Machine Supplier
Birmingham Coffee Machine Supplier

Billi Tap Maintenance Plan

Billi Tap Maintenance Plan

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Billi Tap Service & Maintenance Plans

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

This also means we can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Billi Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Billi Tap including filter changes. You can see what’s included in each of our plans below.

Six Benefits of a Billi Tap Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Billi Taps

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Billi service technicians are qualified water system experts, trained to professionally service and maintain all Billi products and other brands throughout the UK.

Booking a Billi service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Billi tap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Creating an environmentally friendly office

Billi Heat Exchange Technology Explained

Billi Heat Exchange Technology Explained

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Billi Tap Heat-Exchange Technology Explained

Billi Tap systems can dispense filtered boiling, chilled and sparkling water all from one tap, alongside hot and cold water mixer taps for a complete water dispense solution.

We have systems that can deliver one water type (such as filtered boiling or filtered chilled) through to all five water types from a single tap and under-counter unit.

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

How it works

In the early 90’s, the Billi Research and Development Team took waste heat recovery to a new level. Using heat-exchange technology and applying it to a conventional technology water boiler, the Billi team came up with a new and significant, far reaching idea. In consequence, the product they designed became the world’s first under-counter boiling and chilled drinking water system. This instantly provided perfect temperature drinking water, cup after cup after cup.

Furthermore, they harnessed thermodynamic heat-exchange technology to recover waste heat energy. By harvesting the waste heat generated by the chilled water cooling cycle, they reused it to pre heat the water entering the hot water tank. This design provided a massive CO2 energy saving compared to conventional boiling and chilled units. Billi still leads the market for commercial boiling taps today by using this technology.

Billi Technology

Why Billi Taps Don’t Need Ventilation In The Cupboard Doors

One challenge which most boiling and chilled taps still face, are under-counter temperatures. The excessive heat build-up under-counter requires ventilation, substantial airspace and in most cases, unsightly ventilation grilles in the cupboard doors themselves.

How Billi Taps Have Overcome This

Using the same waste heat recovery technology, all Billi Quadra systems are cooled by water and DO NOT require under-counter ventilation.

 No grilles, no ducts, no excessively hot cupboards, and especially relevant, no damage to joinery or additional draw on the office air conditioning.

Billi Undercounter
Billi Quadra

Energy Efficiency

Just imagine how fast you could boil your water if it was already hot. It’s a bit like filling a kettle from your hot tap, then boiling that. But in the case of Billi Taps, our technology does just that, except (unlike a kettle), we provide water that is filtered to give a pure odourless, sediment-free taste. This enables Billi to produce a system that uses far less electricity and apart from the very largest commercial unit, the Quadra will run from a 13 amp power supply.

Then with our Time Clock, Sleep Mode and Eco Mode, you can rest knowing that you are saving every day on your energy bills, but still have instant dispense through the days from your Billi Taps.

Useful Billi Tap guides 

For our design and fit out and facilities management customers, we have also provided a clear breakdown of each taps energy performance capabilities, dimensions and the requirements for installation, power and water supply. And of course a breakdown of purchase and lease pricing, for which we offer flexible payments plans. If there is still anything you happen to be unsure about you can still speak to our experts in a our service team to help you figure out the best Billi Tap for your workplace.

Billi Taps

Billi Tap water dispense options & combinations

We stock every single dispense option available in the Billi Tap range, so depending on your budget and workplace requirements, here at Wellbeing Group we have Billi system that will be a perfect addition to any office. Don’t forgot our stunning range of colours and finishes also.

 

– Boiling and Chilled

– Boiling and Sparkling

– Chilled and Sparkling

– Boiling and Chilled with Hot & Cold

 

Billi Taps

Chilled

Boiling

Ambient

Sparkling

You can browse our range of Billi Taps to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Zip Tap Maintenance Plan

Zip Tap Maintenance Plan

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Zip Tap Service & Maintenance Plans

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products. 

This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Zip Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Zip Tap including filter changes. You can see what’s included in each of our plans below.

Unparalleled Customer Care

At Wellbeing Group, we’re passionate about providing outstanding customer service. Our goal is to ensure that each and every client that has a Zip tap installed enjoys a positive experience and receives the maximum return on investment from purchasing a Zip tap.  As an approved Strategic Service and Distribution Partner, our team are more than capable of looking after zip tap maintenance plans for your commercial workspace.

Six Benefits of a Zip Tap Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Zip Tap Service

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Zip service technicians are qualified water system experts, trained to professionally service and maintain all Zip products and other brands throughout the UK.

Booking a Zip Tap service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Zip tap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Create an environmentally friendly office

Billi Tap Maintenance Plan

Billi Tap Troubleshooting FAQs

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Billi Tap Troubleshooting and FAQs

If you have a Billi tap installed, you may find that you experiance an issue that could be resolved without the need to call in an engineer.  We have developed a Billi Tap Troubleshooting and FAQs guide so you can check this first to see if could be a quick fix.  There are also some topics covered that you might experience when installing a Billi tap.

Technical Support FAQs

What does it mean if the red and blue lights flash on the Billi tap?
These red and blue lights tell you what the status of the tap is. Flashing red means boiling water hasn’t reached 99°C yet. Flashing blue means water hasn’t chilled to set temperature. Both lights will stay on when it reaches the set temperature.

What does it mean if the orange light flashes or stays on continuously on the Billi tap?
The orange lights are an indicator that the Billi filter needs to be replaced.  To start with they will flash to alert you to arrange for a new filter and after a week or so, the orange light will stay on permenantly and will shut off the hot water option to prompt you to change the filter. Replacement standard Billi filters can be purchased through us or you can take out a Billi maintenace plan with us to cover you for all filter changes.

How do I enable the safety mode for the boiling water on my Billi tap?
On the Billi unit under the worktop, press the ‘Select’ button, then arrow down to ‘Options’. Press the ‘Select’ button and set Safety Switch to ‘On’. Touch the indent on the black panel on the back of the Billi tap to allow for a short boiling water flow.

No boiling water coming out my Billi tap and the dispenser red light is always flashing.
The heating element may have blown or overloaded. Contact our service team on 01905 337187 to arrange a service of your system.

What is a Billi drainage font?
This is a stainless steel drip tray that is inset into a worktop to allow the boiling and chilled tap to be apart from the sink. It has its own connection to the waste and is often chosen for safety reasons. With each font is a riser of 120mm, which lifts the tap high enough to dispense into a tall glass or jug. It is optional, although some clients choose to situate the tap so it can dispense over an existing sink.

What is the clear pipe that comes from the under counter unit used for?
The Billi system occasionally will flush a small amount of warm water through this hose to keep the system at a steady operating temperature. This is quite normal, as with any boiler, and the volume of water emitted is very low.

What is Initial Cup Delivery?
This is the most accurate measure of a boiling and chilled taps capability. Simply it means that this is the number of cups that a boiling or chilled unit will dispense without any change in temperature. In the Quadra 440XL, for example, the initial draw of is 40 cups. If you had the situation of 40 staff members standing in a queue and drawing off their hot drinks, one after the other, the temperature for number 40 will be the same as number 1. Make sure when checking specifications of Billi or other brands, that you insist on knowing this figure. Whilst the hourly dispense is still important, it can be misleading because it is an average and doesn’t account for peak times within that hour.

What happens after the initial cup delivery?
The tap will stop dispensing for a very short time. Billi have designed their system to ensure water is dispensed only at the correct temperature. As soon as enough water (2 cups by volume) is heated, the tap will be ready to dispense again.

Installation FAQs

There is no cold water coming through the tap.
All Billi units are equipped with an internal or external PLV (Pressure Limiting Dual-check Valve). Debris coming through the pipe may have stuck to the PLV filter screen inlet. Check the filter screen is clear. Debris may also have passed through the PLV and blocked the water filter.

Just installed a new Billi tap and there is no boiling water coming through.
The red hose may be twisted or kinked inside the benchtop mount. Disconnect the hose from the barb fitting on top of the Billi under counter unit. You should be able to easily blow through the tube. Place your hand under the tap to check for airflow.

Just installed a Billi Quadra and the cold water is running by itself.
This is normal. The under counter unit will prime the cold tank on installation. Running will stop when the hot water tank fills to the first level.

Installing a Quadra plus water system but the mixer tap spits air and there’s only lukewarm water.
Allow 45 minutes after installation for correct operation of any Quadra Plus unit. This allows the under counter system to fill with and heat sufficient water for proper mixer tap function. Also check the red light on the drinking water filter tap is glowing solid to indicate boiling water is heated.

Why don’t the Quadra boiling and chilled systems require ventilation?
The Billi Quadra taps use heat exchange technology, and therefore does not rely on ventilation grilles to keep cool.  It harvest any heat generated by the chiller and uses it to help heat the hot water.

Billi Tap Troubleshooting & FAQs

Why do I need a scale filter on a Billi tap?
The water in most parts of the UK is very hard, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.

Do water filters get blocked? Our boiling water flows well but cool just dribbles out.
Yes. As filters catch contaminants, they become soiled. Billi under counter water systems use mains pressure, so reduced chilled water flow indicates you should change filters.

How often should I replace my Billi tap filter?
We recommend a new filter at least every 6-12 months, depending on usage and water quality.

How do I know when to change the Billi tap filter?
The orange light will flash continually on your Billi system when your water filter needs changing.

Do I need to buy special filters for my under counter water system?
Yes, you should always use the correct filter for your water system. They can be purchased from us by calling 01905 337187 or email sales@thewellbeinggroup.co.uk

Other FAQs

How do I work out what capacity Billi tap I need?
Billi quotes an initial cup delivery rate, which is the better measure for sizing a system than the hourly cup rates. Take as an example the Quadra 4100XL. This has an immediate dispense capacity of 100 cups which means that if 100 people stood in a queue to get their hot drink, number 100 would receive theirs at the same temperature as number one.

How big is the under counter boiler unit?
All Billi units are designed to fit into standard cabinetry and under standard countertops. The Quadra Compact as an example measures 340 x 315 x 365 (H x W x D mm).

There is a number to call on my Billi tap – 1300 300 316, is this in the UK?
This is the Australian team contact number, please contact us if you are in the UK and we will be able to help you.

Can I order a tap that is taller than the standard tap?
Yes. We supply a 120mm riser as standard with a drainage font. This gives a dispense height of 250mm.

Can I rent or lease a Billi boiling and chilled unit?
Yes. We have a 3 year or 5 year rental scheme for Billi taps which can include servicing or a maintenance plan can run alongside the rental.

Can the taps dispense without holding the lever down?
Yes, with the standard XL tap the levers can be raised to allow constant dispense, for refilling a jug for example.

How do I stop staff members scalding themselves on the boiling tap inadvertently?
By default, the Billi taps come with an electronic safety lock, which means that the boiling side of the tap cannot be operated by mistake. It requires the user to deliberately touch a padlock icon before boiling can be dispensed. Chilled water is always available and is never locked.

I need my Billi Tap Serviced?

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

This also means we can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Billi Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Billi Tap including filter changes. You can see what’s included in each of our plans below.

Six Benefits of a Billi Tap Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187