Billi Tap Reset Procedure – How to Reset a Billi Tap with Wellbeing Group

Billi taps are designed to deliver instant boiling, chilled and sparkling water in busy commercial environments. They’re reliable, efficient and built for performance — but like any system, there are times when a reset is required.

Whether your system has been unused for a while, displays a warning light, stops dispensing water, or has been affected by a power interruption, a simple reset can often restore normal operation.

In this guide, Wellbeing Group – The Home of Workplace Refreshment explains the correct Billi tap reset procedure, when to use it, and when to call in the professionals. As an approved partner for Billi UK, we ensure your system stays safe, hygienic and performing at its best.

When Do You Need to Reset a Billi Tap?

A reset is commonly required when:

• The tap stops dispensing water

• There’s been a power cut

• The system hasn’t been used for a long period

• Filters have been replaced

• Warning lights are showing

• Water temperature is inconsistent

• Sparkling water isn’t carbonating correctly

Resetting allows the system to reboot, recalibrate and clear minor faults.

Before You Reset – Important Checks

Before carrying out a Billi tap reset, make sure:

✔ The water supply is on
✔ The power supply is connected
✔ CO₂ bottle is open (for sparkling models)
✔ There are no visible leaks
✔ The under-counter unit is accessible

If anything looks unsafe, stop and contact a qualified engineer.

Step-by-Step Billi Tap Reset Procedure

⚠ Always follow manufacturer guidance and never dismantle internal components unless trained.

Step 1 – Switch the Unit Off

Locate the power switch on the under-counter Billi unit. Turn the system off and leave it for 60 seconds. This allows residual power to discharge.

Step 2 – Isolate the Water (Optional but Recommended)

Turn off the incoming water supply valve for around 30 seconds, then turn it back on. This helps clear pressure issues and airlocks.

Step 3 – Restore Power

Turn the unit back on and allow the system to boot up fully. This may take 2–5 minutes depending on model.

Step 4 – Flush Each Water Type

Once powered:

• Run ambient water for 30–60 seconds

• Run chilled water for 30 seconds

• Run boiling water carefully for 10–15 seconds

• Run sparkling water until carbonation stabilises

This purges air and re-primes internal components.

Step 5 – Check Indicator Lights

Ensure the control panel shows normal operation (no flashing error codes or filter warnings).

Step 6 – Allow System to Reheat / Rechill

Billi taps need time to reach temperature:

• Boiling: up to 10 minutes

• Chilled: up to 15 minutes

• Sparkling: stabilises after a few pours

Avoid heavy use during this period.

Resetting a Billi Tap After Long Periods of No Use

If your Billi tap has been unused (holidays, shutdowns, refurbishments), it’s important to reset and flush for hygiene.

Extra steps include:

• Flush each outlet for 2–3 minutes

• Discard the first full tank of boiling water

• Run sparkling until gas pressure stabilises

• Check for stale taste or odours

This protects water quality and internal components.

Common Issues a Reset Can Fix

A proper reset can resolve:

• No water dispensing

• Low flow rate

• Flat sparkling water

• Temperature instability

• Filter alerts after replacement

• Airlocks after shutdown

• Control panel glitches

If problems continue after a reset, professional servicing is required.

When Not to Reset – Call an Engineer

Do not attempt repeated resets if you notice:

❌ Leaks under the counter
❌ Electrical smells or noises
❌ Persistent error lights
❌ No heating or chilling at all
❌ CO₂ freezing issues
❌ Water safety concerns

At this stage, a qualified Billi tap service engineer is essential.

Professional Billi Tap Service & Repairs with Wellbeing Group

Resetting is useful, but it’s not a substitute for proper servicing.

As an approved partner for Billi UK, Wellbeing Group provides:

• Billi tap servicing

• Emergency repairs

• Filter replacement

• Sanitisation and hygiene flushes

• CO₂ system checks

• Planned maintenance contracts

We ensure your system operates safely, efficiently and in line with manufacturer standards.

Why Choose Wellbeing Group?

✔ Approved Billi UK partner
✔ Nationwide coverage
✔ Trained engineers
✔ Genuine Billi parts & filters
✔ Fast response times
✔ Workplace refreshment specialists

Your Billi tap is an investment — we help you protect it.

Need Help Resetting Your Billi Tap?

If your reset hasn’t worked, or you’d rather have expert support, Wellbeing Group is ready to help.

Maintain performance, hygiene and reliability with professional Billi Tap Service & Support from Wellbeing Group.

Contact Wellbeing Group today for Billi tap reset help, servicing or repairs.

Billi Tap Specify Guide – How to Specify the Right Billi Tap with Wellbeing Group

Specifying the right water system is an important decision for any commercial space. From offices and hospitality venues to healthcare and education environments, the right choice affects water quality, energy efficiency, hygiene, sustainability and user experience.

This Billi Tap Specify Guide by Wellbeing Group – The Home of Workplace Refreshment is designed to help facilities managers, designers, architects and business owners understand how to correctly specify Billi taps for commercial projects. As an approved partner for Billi UK, Wellbeing Group provides expert advice, installation and ongoing service to ensure every Billi system performs exactly as intended.

If you’re planning a new fit-out, refurbishment or upgrade, this guide walks you through everything you need to consider before specifying a Billi tap.

What Does “Specifying” a Billi Tap Mean?

In commercial projects, specifying a Billi tap means selecting the correct model, configuration and support services to meet your operational, compliance and performance requirements.

A proper specification considers:

• Water type (boiling, chilled, sparkling, ambient)

• Usage levels and demand

• Space and under-counter requirements

• Energy efficiency

• Filtration and water quality

• Compliance and hygiene

• Installation and servicing

Wellbeing Group works with you at the design stage to ensure your Billi tap delivers long-term value, not just short-term convenience.

Step 1 – Understand Your Water Requirements

Start by identifying what your users actually need.

Ask:

• Do you require boiling water for drinks and food prep?

• Is chilled filtered water essential?

• Will sparkling water improve employee experience?

• How many people will use the tap daily?

• Is peak demand important during breaks or meetings?

Billi systems can deliver:

• Instant boiling

• Chilled filtered

• Sparkling carbonated

• Ambient

Choosing the right combination ensures performance without over-specifying and wasting energy.

Step 2 – Choose the Right Billi Tap Range

Billi offers multiple models designed for different commercial environments. Wellbeing Group helps match the right product to your space.

Popular options include:

Billi Quadra

High-performance, compact system ideal for medium to large offices needing boiling, chilled and sparkling water.

Billi Alpine

Premium design with advanced energy efficiency for high-end commercial kitchens and breakout areas.

Billi Eco

Energy-efficient and space-saving, perfect for smaller offices and sustainability-focused projects.

Billi Sahara

Designed for boiling and chilled water delivery with powerful performance for busy environments.

Each model differs in output capacity, energy usage, filtration and footprint — correct specification avoids underperforming systems.

Step 3 – Consider Space and Installation Requirements

A key part of Billi tap specification is understanding your physical environment.

Before specifying, review:

• Under-counter cupboard space

• Ventilation and airflow

• Electrical supply

• Water pressure and inlet points

• Drainage (if required)

• Accessibility for servicing

Billi units are compact, but performance relies on correct installation. Wellbeing Group carries out site surveys to ensure the system fits safely and efficiently into your workspace.

Step 4 – Filtration and Water Quality

Water quality impacts taste, hygiene and system longevity.

When specifying a Billi tap, consider:

• Local water hardness

• Scale prevention requirements

• Filter change frequency

• Carbon filtration for taste

• Compliance with hygiene standards

Wellbeing Group uses genuine Billi filters and designs filtration around your local water conditions to protect both the system and your users.

Step 5 – Energy Efficiency and Sustainability

Sustainability is increasingly important in workplace design.

Billi taps are engineered to:

• Reduce bottled water usage

• Minimise energy consumption

• Lower carbon footprint

• Deliver only what’s needed

Specifying the right model ensures:

• Lower running costs

• Reduced environmental impact

• Compliance with ESG and sustainability targets

Wellbeing Group can advise on energy-efficient Billi configurations aligned with your corporate responsibility goals.

Step 6 – Hygiene, Compliance and Safety

Water systems in commercial environments must meet hygiene and safety standards.

A good Billi tap specification includes:

• Regular sanitisation plans

• Filter management

• Temperature safety controls

• Legionella risk management

• Approved servicing

As an approved partner for Billi UK, Wellbeing Group ensures your specification includes installation, servicing and compliance support, not just the tap itself.

Step 7 – Plan for Servicing and Maintenance

Specification doesn’t stop at installation.

Your project should include:

• Planned maintenance schedules

• Filter replacement programmes

• Emergency repair support

• Compliance documentation

Without this, performance and hygiene quickly decline. Wellbeing Group offers Billi tap service and maintenance contracts to protect your investment long term.

Who Is This Specify Guide For?

This Billi tap specification guide supports:

• Facilities managers

• Architects and designers

• Office fit-out companies

• Project managers

• Business owners

• Procurement teams

Whether it’s a single office kitchen or a multi-floor commercial project, Wellbeing Group helps ensure correct specification from day one.

Why Specify Billi Taps with Wellbeing Group?

Specifying with Wellbeing Group means working with specialists, not just suppliers.

✔ Approved Billi UK partner
✔ Expert specification advice
✔ Site surveys and project support
✔ Installation and commissioning
✔ Planned servicing and repairs
✔ Genuine parts and filters
✔ Nationwide coverage

We ensure your Billi system delivers performance, hygiene and efficiency for years to come.

Start Your Billi Tap Specification with Wellbeing Group

If you’re planning a refurbishment, office move or new commercial project, getting your water solution right matters.

Use Wellbeing Group’s expert support to correctly specify Billi taps for your workplace, protect your investment and deliver a better refreshment experience for your people.

Contact Wellbeing Group today to start your Billi tap specification or request a project consultation.

Billi Tap Service & Maintenance by Wellbeing Group – Approved UK Partner

When it comes to premium instant boiling, chilled and sparkling water systems, Billi taps are among the most trusted solutions in UK workplaces. But like any high-performance system, they need regular servicing to operate safely, efficiently and hygienically.

At Wellbeing Group – The Home of Workplace Refreshment – we provide professional Billi tap service and maintenance across the UK. As an approved partner for Billi UK, our certified engineers ensure your system stays compliant, reliable and performing at its best.

Whether you manage an office, hospitality venue, healthcare facility or education site, proactive maintenance protects your investment and keeps your people refreshed every day.

Why Regular Billi Tap Servicing Is Essential

Many businesses only think about maintenance when something goes wrong. In reality, routine servicing prevents breakdowns, protects water quality and extends the life of your equipment.

Here’s why servicing your Billi system matters:

• Water hygiene & safety – Filters and internal components prevent contamination and scale build-up.

• Consistent performance – Maintains temperature accuracy, flow rate and carbonation levels.

• Reduced downtime – Prevents unexpected failures and costly callouts.

• Energy efficiency – A well-maintained system uses less power and performs better.

• Warranty protection – Many warranties require approved servicing to remain valid.

With Wellbeing Group, your Billi tap receives manufacturer-approved care from trained specialists who understand every model in the range.

What’s Included in a Wellbeing Group Billi Tap Service?

Our Billi service and maintenance packages are designed for total peace of mind. Each visit is carried out by experienced engineers and tailored to your system and usage level.

A typical Billi tap service includes:

✔ Full system inspection
✔ Filter replacement (genuine Billi filters)
✔ Sanitisation and hygiene flush
✔ Check of boiling, chilled and sparkling outputs
✔ CO₂ system inspection (if applicable)
✔ Leak and pressure testing
✔ Electrical and safety checks
✔ Performance calibration
✔ Scale prevention review
✔ Service report and compliance documentation

We service all major models including:

• Billi Quadra

• Billi Eco

• Billi Alpine

• Billi Sahara

• Billi Sparkling Systems

Whether you operate one tap or an entire building, we scale our service to your needs.

Approved Partner for Billi UK

Wellbeing Group is proud to be an approved Billi UK partner, meaning:

• Our engineers are trained to manufacturer standards

• We use genuine Billi parts and filters

• Your system stays compliant with warranty requirements

• You receive expert advice directly aligned with Billi specifications

This partnership ensures your investment is protected and your workplace water solution remains premium, safe and reliable.

Planned Maintenance vs Reactive Callouts

Many businesses rely on reactive repairs, but this often costs more in the long term.

Planned Billi Maintenance

✅ Fewer breakdowns
✅ Predictable costs
✅ Priority engineer response
✅ Better water quality
✅ Longer system lifespan

Reactive Repairs

❌ Higher emergency callout costs
❌ Disruption to staff and visitors
❌ Risk of water hygiene issues
❌ Shortened equipment life

Wellbeing Group offers service contracts and planned maintenance schedules so your Billi taps stay operational all year round.

Common Billi Tap Issues We Fix

If your tap isn’t performing as it should, our engineers can help quickly.

We regularly resolve:

• Billi tap not dispensing water

• No boiling or chilled water

• Poor flow rate

• Flat sparkling water

• Filter warning lights

• Leaking under-counter units

• Temperature inconsistency

• CO₂ pressure problems

With nationwide coverage and fast response times, Wellbeing Group keeps downtime to a minimum.

Who We Support

We provide Billi tap servicing for:

• Offices & corporate buildings

• Hotels & conference spaces

• Healthcare facilities

• Education & universities

• Co-working spaces

• Industrial & commercial sites

No matter your sector, we tailor servicing around your working environment and compliance needs.

Why Choose Wellbeing Group for Billi Tap Servicing?

Businesses choose Wellbeing Group because we combine technical expertise with exceptional customer care.

✔ Approved Billi UK partner
✔ Nationwide engineer coverage
✔ Fast response times
✔ Transparent pricing
✔ Planned maintenance options
✔ Genuine parts and filters
✔ Expert workplace refreshment specialists

Our mission is simple: deliver dependable service that keeps your people hydrated, productive and happy.

Book Your Billi Tap Service with Wellbeing Group

If your Billi tap is due a service, underperforming, or you’re looking for a planned maintenance partner, Wellbeing Group is here to help.

Protect your investment, improve water quality and reduce downtime with professional Billi Tap Service & Maintenance from an approved partner you can trust.

Contact Wellbeing Group today to book your Billi service or request a maintenance quote.

Billi Tap Service & Repairs by Wellbeing Group – Approved Billi UK Partner

Billi taps are a premium solution for instant boiling, chilled and sparkling water in modern workplaces. Designed for performance, efficiency and style, they’re trusted across offices, hospitality, healthcare and education environments. But like any high-use commercial system, they need expert care to keep running at their best.

At Wellbeing Group – The Home of Workplace Refreshment – we provide professional Billi tap service and repairs across the UK. As an approved partner for Billi UK, our engineers are trained to manufacturer standards, using genuine parts and filters to protect water quality, performance and warranty compliance.

Whether you need planned maintenance or an urgent repair, Wellbeing Group keeps your Billi system reliable, hygienic and disruption-free.

Why Billi Tap Servicing and Repairs Matter

Your Billi tap is used hundreds of times a day. Without proper servicing, performance drops, hygiene risks increase and small faults can turn into expensive breakdowns.

Regular Billi tap service and repair helps you:

• Maintain safe, hygienic drinking water

• Keep boiling, chilled and sparkling functions consistent

• Prevent scale and internal blockages

• Reduce downtime and emergency callouts

• Extend the lifespan of your system

• Protect your Billi warranty

Proactive servicing ensures your team always has access to high-quality drinking water without interruptions.

What’s Included in a Wellbeing Group Billi Tap Service?

Every Wellbeing Group visit is tailored to your system, site and usage levels. Our trained engineers carry out a full inspection and performance check to ensure your Billi tap operates as designed.

A typical Billi tap service includes:

✔ System health inspection
✔ Genuine Billi filter replacement
✔ Full internal sanitisation
✔ Temperature and flow calibration
✔ Leak and pressure testing
✔ Electrical and safety checks
✔ Sparkling water CO₂ inspection
✔ Performance optimisation
✔ Compliance documentation

We service all major models including:

• Billi Quadra

• Billi Alpine

• Billi Eco

• Billi Sahara

• Billi Sparkling Systems

From single office taps to large multi-floor installations, Wellbeing Group delivers dependable servicing nationwide.

Expert Billi Tap Repairs – Fast, Reliable Support

When something goes wrong, fast action matters. Our Billi tap repair service minimises downtime and restores performance quickly.

We commonly repair:

• Billi tap not dispensing water

• No boiling or chilled output

• Poor water flow

• Flat sparkling water

• Filter warning lights

• Under-counter leaks

• Temperature inconsistency

• CO₂ pressure faults

• Electrical and control issues

Because we’re an approved Billi UK partner, we use genuine parts and approved repair procedures to ensure long-term reliability, not just short-term fixes.

Planned Maintenance vs Reactive Repairs

Many businesses wait for faults before calling for help, but this often costs more over time.

Planned Billi Tap Maintenance

✅ Predictable costs
✅ Priority engineer response
✅ Reduced breakdown risk
✅ Better water hygiene
✅ Longer system lifespan

Reactive Billi Repairs

❌ Emergency callout costs
❌ Disruption to staff and visitors
❌ Risk of water safety issues
❌ Shortened equipment life

Wellbeing Group offers planned maintenance contracts for Billi taps, ensuring your system stays compliant, efficient and dependable all year round.

Approved Partner for Billi UK

Choosing Wellbeing Group means choosing manufacturer-approved expertise.

As an approved partner for Billi UK, we provide:

• Certified engineer servicing

• Genuine Billi filters and parts

• Warranty-safe repairs

• Manufacturer-aligned procedures

• Expert technical advice

Your Billi tap is cared for by specialists who understand the technology inside and out.

Who We Support

We deliver Billi tap service and repairs for:

• Offices and corporate buildings

• Hotels & conference spaces

• Healthcare facilities

• Education and universities

• Co-working spaces

• Commercial and industrial sites

Every environment is different, which is why our servicing adapts to your usage, compliance and operational needs.

Why Choose Wellbeing Group?

Businesses across the UK trust Wellbeing Group for workplace refreshment solutions.

✔ Approved Billi UK partner
✔ Nationwide coverage
✔ Fast response times
✔ Transparent pricing
✔ Planned maintenance options
✔ Genuine parts and filters
✔ Workplace refreshment specialists

Our focus is simple: keep your people refreshed, productive and protected.

Book Your Billi Tap Service or Repair Today

If your Billi tap is due a service, showing signs of wear, or needs urgent repair, Wellbeing Group is ready to help.

Protect water quality, reduce downtime and extend equipment life with professional Billi Tap Service & Repairs by Wellbeing Group.

Contact Wellbeing Group today to book a Billi tap service, repair or maintenance plan.

Approved Billi Tap UK Service Provider

As an official service provider for Billi Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Billi Tap systems. From the taps and undercounter systems themselves, to water filters, parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Billi UK, fully trained Billi Tap engineers nationwide for rapid response and installations.

This also means we can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a bespoke solutions to your issues.

Billi Tap Troubleshooting and FAQs

If you have a Billi tap installed, you may find that you experience an issue that could be resolved without the need to call in an engineer.  We have developed a Billi Tap Troubleshooting and FAQs guide so you can check this first to see if there could be a quick fix.  There are also some topics covered that you might experience when installing a Billi tap.

Technical Support FAQs

Billi Tap Reset Procedure

If your Billi Tap System says ‘locked off’ as it has not been operational after a couple of weeks after your office Christmas break or after relocation for example, you may need to complete a Billi reset procedure to get your Billi Tap back up and running.

This Reset procedure is for Billi Taps with units fitted with Display/Control Panel on Under-sink unit only. If you need further assistance, please don’t hesitate to get in touch with our service team.

What does it mean if the red and blue lights flash on the Billi tap?

These red and blue lights tell you what the status of the tap is. Flashing red means boiling water hasn’t reached 99°C yet. Flashing blue means water hasn’t chilled to set temperature. Both lights will stay on when it reaches the set temperature.

 What does it mean if the orange light flashes or stays on continuously on the Billi tap?

The orange lights are an indicator that the Billi filter needs to be replaced.  To start with they will flash to alert you to arrange for a new filter and after a week or so, the orange light will stay on permanently and will shut off the hot water option to prompt you to change the filter. Replacement standard Billi filters can be purchased through us or you can take out a Billi maintenance plan with us to cover you for all filter changes.

 How do I enable the safety mode for the boiling water on my Billi tap?

On the Billi unit under the worktop, press the ‘Select’ button, then arrow down to ‘Options’. Press the ‘Select’ button and set Safety Switch to ‘On’. Touch the indent on the black panel on the back of the Billi tap to allow for a short boiling water flow.

 No boiling water coming out my Billi tap and the dispenser red light is always flashing.

The heating element may have blown or overloaded. Contact our service team on 01905 337187 to arrange a service of your system.

 What is a Billi drainage font?

This is a stainless steel drip tray that is inset into a worktop to allow the boiling and chilled tap to be apart from the sink. It has its own connection to the waste and is often chosen for safety reasons. With each font is a riser of 120mm, which lifts the tap high enough to dispense into a tall glass or jug. It is optional, although some clients choose to situate the tap so it can dispense over an existing sink.

 What is the clear pipe that comes from the under counter unit used for?

The Billi system occasionally will flush a small amount of warm water through this hose to keep the system at a steady operating temperature. This is quite normal, as with any boiler, and the volume of water emitted is very low.

What is Initial Cup Delivery?

This is the most accurate measure of a boiling and chilled taps capability. Simply it means that this is the number of cups that a boiling or chilled unit will dispense without any change in temperature. In the Quadra 440XL, for example, the initial draw of is 40 cups. If you had the situation of 40 staff members standing in a queue and drawing off their hot drinks, one after the other, the temperature for number 40 will be the same as number 1. Make sure when checking specifications of Billi or other brands, that you insist on knowing this figure. Whilst the hourly dispense is still important, it can be misleading because it is an average and doesn’t account for peak times within that hour.

 What happens after the initial cup delivery?

The tap will stop dispensing for a very short time. Billi have designed their system to ensure water is dispensed only at the correct temperature. As soon as enough water (2 cups by volume) is heated, the tap will be ready to dispense again.

Installation FAQs

There is no cold water coming through the tap.

All Billi units are equipped with an internal or external PLV (Pressure Limiting Dual-check Valve). Debris coming through the pipe may have stuck to the PLV filter screen inlet. Check the filter screen is clear. Debris may also have passed through the PLV and blocked the water filter.

Just installed a new Billi tap and there is no boiling water coming through.

The red hose may be twisted or kinked inside the benchtop mount. Disconnect the hose from the barb fitting on top of the Billi under counter unit. You should be able to easily blow through the tube. Place your hand under the tap to check for airflow.

Just installed a Billi Quadra and the cold water is running by itself.

This is normal. The under-counter unit will prime the cold tank on installation. Running will stop when the hot water tank fills to the first level.

Installing a Quadra plus water system but the mixer tap spits air and there’s only lukewarm water.

Allow 45 minutes after installation for correct operation of any Quadra Plus unit. This allows the under counter system to fill with and heat sufficient water for proper mixer tap function. Also check the red light on the drinking water filter tap is glowing solid to indicate boiling water is heated.

Why don’t the Quadra boiling and chilled systems require ventilation?

The Billi Quadra taps use heat exchange technology, and therefore does not rely on ventilation grilles to keep cool. It harvest any heat generated by the chiller and uses it to help heat the hot water.

Billi Tap Filters FAQ

Why do I need a scale filter on a Billi tap?

The water in most parts of the UK is very hard, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.

 Do water filters get blocked? Our boiling water flows well but cool just dribbles out.

Yes. As filters catch contaminants, they become soiled. Billi under counter water systems use mains pressure, so reduced chilled water flow indicates you should change filters.

 How often should I replace my Billi tap filter?

We recommend a new filter at least every 6-12 months, depending on usage and water quality.

 How do I know when to change the Billi tap filter?

The orange light will flash continually on your Billi system when your water filter needs changing.

 Do I need to buy special filters for my under counter water system?

Yes, you should always use the correct filter for your water system. They can be purchased from us by calling 01905 337187 or email sales@thewellbeinggroup.co.uk

Other FAQs

How do I work out what capacity Billi tap I need?

Billi quotes an initial cup delivery rate, which is the better measure for sizing a system than the hourly cup rates. Take as an example the Quadra 4100XL. This has an immediate dispense capacity of 100 cups which means that if 100 people stood in a queue to get their hot drink, number 100 would receive theirs at the same temperature as number one.

How big is the under counter boiler unit?

All Billi units are designed to fit into standard cabinetry and under standard countertops. The size of the under counter unit varies slightly depending on the model and water dispense options of the Billi system:

– Billi Quadra Compact: H340 x W315 x D365 mm

– Billi Quadra & Quadra Plus: H340 x W315 x D465 mm

– Billi Quadra Sparkling & Sparkling Plus: H385 x W240 x D325 mm

– Billi Alpine / Sahara: H340 x W180 x D460/360 mm

There is a number to call on my Billi tap – 1300 300 316, is this in the UK?

This is the Australian team contact number, please contact us if you are in the UK and we will be able to help you.

Can I order a tap that is taller than the standard tap?

Yes. We supply a 120mm riser as standard with a drainage font. This gives a dispense height of 250mm.

Can I rent or lease a Billi boiling and chilled unit?

Yes. We have a 3 year or 5 year rental scheme for Billi taps which can include servicing or a maintenance plan can run alongside the rental.

Can the taps dispense without holding the lever down?

Yes, with the standard XL tap the levers can be raised to allow constant dispense, for refilling a jug for example.

How do I stop staff members scalding themselves on the boiling tap inadvertently?
By default, the Billi taps come with an electronic safety lock, which means that the boiling side of the tap cannot be operated by mistake. It requires the user to deliberately touch a padlock icon before boiling can be dispensed. Chilled water is always available and is never locked.

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

This also means we can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Billi Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Billi Tap including filter changes. You can see what’s included in each of our plans below.