Coffee Machine Service London
Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Coffee Machine
Service London
We provide exceptionally high quality of support and aftercare for your office coffee machines.
Expert Office Coffee Machine Servicing in London
At Wellbeing Group, we understand how important coffee is to the modern workplace. Whether it’s the fuel for creativity, productivity, or simply a moment of respite during a busy day, coffee plays a vital role in many offices. That’s why we don’t just provide top-of-the-line coffee machines to offices across London; we also offer expert servicing and maintenance to keep them running at peak performance.
Servicing coffee machines in busy London offices requires not only technical expertise but also efficiency. Wellbeing Group’s service technicians are well-trained and equipped to handle all types of coffee machines, from single-serve options to high-capacity espresso machines. We service a wide range of brands, ensuring that no matter what model your office uses, we’ve got you covered.
Here’s what our service includes:
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Thorough Cleaning: We clean internal components, group heads, filters, and water lines to remove any buildup that could affect your machine’s performance.
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Descaling: London’s hard water can take a toll on coffee machines, leading to limescale buildup. We perform professional descaling to ensure the machine operates at maximum efficiency.
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Inspection & Tune-Up: Our technicians perform a detailed inspection, checking for any wear and tear, replacing parts if necessary, and tuning the machine to ensure it functions perfectly.
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Fast Response Time: In the event of an unexpected breakdown, we offer prompt service calls to minimize disruption to your office routine. Our London-based team is always ready to respond quickly.
Why Regular Servicing is Key
Office coffee machines are essential to keeping employees refreshed and motivated, but like any machine, they require regular care to function optimally. Without regular servicing, coffee machines can develop issues that lead to breakdowns, inconsistent brews, or unhygienic conditions. This is where Wellbeing Group steps in—ensuring your workplace refreshment is never interrupted.
Here are a few reasons why servicing is crucial for your office coffee machine:
- Optimal Performance: Over time, coffee machines can accumulate limescale and other deposits, which affect the quality of the coffee and the machine’s performance. Regular servicing ensures these are cleaned out, keeping your coffee tasting fresh and machines operating smoothly.
- Prolongs Machine Lifespan: Routine maintenance prevents wear and tear from turning into costly repairs or the need for replacement. By scheduling regular servicing with us, you’re protecting your investment.
- Health & Safety: Proper cleaning and maintenance help avoid the buildup of bacteria or mold, ensuring that the coffee served is safe for consumption and meets workplace health standards.
We can service and repair coffee machines whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.
There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.
Consult with our service team to see if we can assist with your product.
01905 337187
Remote Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
Filters & Cleaning Products
Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages.
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide coffee machine dispenser support for any office that has a machine that we stock or supply that needs servicing, however, our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.
01905 337187
My coffee machine has stopped working?
The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call, or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.
01905 337187
How do I change the water filters on my coffee machine?
If you have a tank-fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace it with the new. You can purchase new coffee machine water filters directly from our website.
If, however you have a mains fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you. All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.
How to descale a coffee machine?
The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which is all included in our service plans for our engineers to carry out this work for you and save you time and money.
How to clean your coffee machine?
Coffee machines require a lot of attention to keep them performing efficiently and producing quality-tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.
Service & Maintenance Plans
Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Six Benefits of a Coffee Machine Maintenance Plan:
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Proactive preventative maintenance helps to avoid break downs
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Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
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Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
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Easier to budget for, as all costs can be worked out at the start of the year
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Priority service as your unit can be logged onto our service system ahead of time
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Save money on standard Pay as You Go service rates and ad hoc visits.
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One phone number and a dedicated service email which you can log any service requests
You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
