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sales@thewellbeinggroup.co.uk

01905 337187

Zip HydroTap G3 Troubleshooting

Zip HydroTap G3 Troubleshooting

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Zip HydroTap G3 Troubleshooting

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation, service and repairs of all Zip Tap products, including the Zip HydroTap G3.

This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Zip HydroTap G3 Troubleshooting, Breakdown & Repairs

Our team of skilled technicians specializes in the servicing and repair of Zip HydroTap G3 systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:

Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Zip HydroTap G3. They are capable of identifying and resolving any issues promptly and efficiently.

Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Zip HydroTap G3, including filter replacement, temperature calibration, and general system checks.

Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.

Filter Replacement: The water filter in the Zip HydroTap G3 plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.

Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Zip HydroTap G3, giving you peace of mind and confidence in our services.

Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.

Zip HydroTap G3
Zip Taps UK

Approved Zip Tap UK Service Provider

As a Platinum Partner for Zip Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Zip Tap systems. From the taps and undercounter systems themselves, to filter parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Zip UK, fully trained Zip Tap engineers nationwide for rapid response and installations.

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

By partnering with the Wellbeing Group, your organization can rest assured that your Zip HydroTap G3 will be well-maintained, providing a continuous supply of pure, chilled, and boiling water.

You can browse our range of Zip Taps to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Are Boiling Water Taps Eco-Friendly?

Zip HydroTap G3 Troubleshooting

Zip HydroTap G3 Breakdown

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Zip HydroTap G3 Breakdown

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation, service and repairs of all Zip Tap products, including the Zip HydroTap G3.

This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Zip HydroTap G3 Breakdown, Repairs & Filter Replacements

Our team of skilled technicians specializes in the servicing and repair of Zip HydroTap G3 systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:

Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Zip HydroTap G3. They are capable of identifying and resolving any issues promptly and efficiently.

Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Zip HydroTap G3, including filter replacement, temperature calibration, and general system checks.

Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.

Filter Replacement: The water filter in the Zip HydroTap G3 plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.

Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Zip HydroTap G3, giving you peace of mind and confidence in our services.

Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.

Zip HydroTap G3
Zip Taps UK

Approved Zip Tap UK Service Provider

As a Platinum Partner for Zip Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Zip Tap systems. From the taps and undercounter systems themselves, to filter parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Zip UK, fully trained Zip Tap engineers nationwide for rapid response and installations.

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

By partnering with the Wellbeing Group, your organization can rest assured that your Zip HydroTap G3 will be well-maintained, providing a continuous supply of pure, chilled, and boiling water.

You can browse our range of Zip Taps to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Are Boiling Water Taps Eco-Friendly?

Zip HydroTap G3 Repairs

Zip HydroTap G3 Repairs

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Zip HydroTap G3 Repairs

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation, service and repairs of all Zip Tap products, including the Zip HydroTap G3.

This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Zip HydroTap G3 Repairs & Filter Replacements

Our team of skilled technicians specializes in the servicing and repair of Zip HydroTap G3 systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:

Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Zip HydroTap G3. They are capable of identifying and resolving any issues promptly and efficiently.

Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Zip HydroTap G3, including filter replacement, temperature calibration, and general system checks.

Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.

Filter Replacement: The water filter in the Zip HydroTap G3 plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.

Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Zip HydroTap G3, giving you peace of mind and confidence in our services.

Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.

Zip HydroTap G3
Zip Taps UK

Approved Zip Tap UK Service Provider

As a Platinum Partner for Zip Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Zip Tap systems. From the taps and undercounter systems themselves, to filter parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Zip UK, fully trained Zip Tap engineers nationwide for rapid response and installations.

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

By partnering with the Wellbeing Group, your organization can rest assured that your Zip HydroTap G3 will be well-maintained, providing a continuous supply of pure, chilled, and boiling water.

You can browse our range of Zip Taps to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Are Boiling Water Taps Eco-Friendly?

Heatrae Sadia Aquatap Breakdown

Heatrae Sadia Aquatap Breakdown

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Heatrae Sadia Aquatap Breakdown

Boiling Water Taps and Hot Taps are an investment.  Therefore, it’s important to maintain them to achieve the most return on the outlay of your hard earned cash. Our Heatrae Sadia Service Plans help preserve your tap and our service engineers are quick to respond to any Heatrae Aquatap breakdowns and will be happy to help with any query you may have.  In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these Heatrae Sadia Aquatap service plans have different levels of cover depending on what your requirements are.

5 benefits of Heatrae Sadia Aquatap Service Plan:

– Dedicated expert engineers and customer service team

– Service packages that suit your requirements

– Approved filters, spare parts and components

– Proactive filter changes to keep your equipment and water at its best

– Easy budgeting, one annual invoice and we take care of the rest!

The Heatrae Sadia Aquatap has transformed the way we access hot water. This innovative appliance combines a boiling water tap with an under-counter water heater, providing instant hot water at your fingertips. Whether you need hot water for a quick cup of tea or to prepare a meal in a hurry, the Aquatap delivers unparalleled convenience.

However, like all appliances, the Aquatap requires regular maintenance to ensure it operates optimally throughout its lifespan. The Wellbeing Group understands the importance of keeping your Aquatap in prime condition, offering a range of services to address any issues that may arise.

Brita Heatrae Sadia Aquatap
Brita Heatrae Sadia Aquatap

The Importance of Professional Service and Repair

When it comes to maintaining the functionality of your Heatrae Sadia Aquatap, professional service and repair are crucial. Attempting to fix complex appliances without the necessary expertise can lead to further damage and safety hazards. Here are some reasons why professional assistance is essential:

 

  1. Expertise: The Wellbeing Group’s technicians are trained and certified to work on Heatrae Sadia appliances, ensuring that your Aquatap receives the best care possible. They have in-depth knowledge of the product and can identify and rectify issues swiftly.
  2. Safety: Handling electrical and plumbing components requires a thorough understanding of safety procedures. The Wellbeing Group’s professionals are equipped with the necessary skills and tools to work on your Aquatap safely, minimizing the risk of accidents.
  3. Efficiency: Professional service and repair ensure that your Aquatap operates at peak efficiency. This not only saves you money on energy bills but also extends the lifespan of your appliance, reducing the need for frequent replacements.

Heatrae Sadia Aqautap breakdown services we offer

The Wellbeing Group offers a comprehensive range of services for the Heatrae Sadia Aquatap, ensuring that your appliance remains in top condition:

  1. Routine Maintenance: Regular maintenance checks help identify and address potential issues before they escalate. The Wellbeing Group’s technicians can clean, inspect, and fine-tune your Aquatap to keep it running smoothly.
  2. Repairs: If your Aquatap experiences any problems, such as inconsistent heating or leaks, the Wellbeing Group can diagnose the issue and provide efficient repairs using genuine Heatrae Sadia parts.
  3. Replacement: In some cases, your Aquatap may require replacement components or upgrades. The Wellbeing Group can source and install these parts to ensure your appliance performs optimally.
  4. Emergency Services: If you encounter a sudden breakdown, the Wellbeing Group offers emergency repair services to minimize downtime and inconvenience.

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Brita service technicians are qualified water system experts, trained to professionally service and maintain all Brita products and other brands throughout the UK.

Booking a Brita service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Aquatap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Benefits of filtered water

Heatrae Sadia Aquatap Breakdown

Heatrae Sadia Aquatap Repair

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Heatrae Sadia Aquatap Repair

Boiling Water Taps and Hot Taps are an investment.  Therefore, it’s important to maintain them to achieve the most return on the outlay of your hard earned cash. Our Heatrae Sadia Service Plans help preserve your tap and our service engineers are quick to respond to any Heatrae Aquatap breakdowns and will be happy to help with any query you may have.  In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these Heatrae Sadia Aquatap service plans have different levels of cover depending on what your requirements are.

5 benefits of Heatrae Sadia Aquatap Service Plan:

– Dedicated expert engineers and customer service team

– Service packages that suit your requirements

– Approved filters, spare parts and components

– Proactive filter changes to keep your equipment and water at its best

– Easy budgeting, one annual invoice and we take care of the rest!

The Heatrae Sadia Aquatap has transformed the way we access hot water. This innovative appliance combines a boiling water tap with an under-counter water heater, providing instant hot water at your fingertips. Whether you need hot water for a quick cup of tea or to prepare a meal in a hurry, the Aquatap delivers unparalleled convenience.

However, like all appliances, the Aquatap requires regular maintenance to ensure it operates optimally throughout its lifespan. The Wellbeing Group understands the importance of keeping your Aquatap in prime condition, offering a range of services to address any issues that may arise.

Brita Heatrae Sadia Aquatap
Brita Heatrae Sadia Aquatap

The Importance of Professional Service and Repair

When it comes to maintaining the functionality of your Heatrae Sadia Aquatap, professional service and repair are crucial. Attempting to fix complex appliances without the necessary expertise can lead to further damage and safety hazards. Here are some reasons why professional assistance is essential:

 

  1. Expertise: The Wellbeing Group’s technicians are trained and certified to work on Heatrae Sadia appliances, ensuring that your Aquatap receives the best care possible. They have in-depth knowledge of the product and can identify and rectify issues swiftly.
  2. Safety: Handling electrical and plumbing components requires a thorough understanding of safety procedures. The Wellbeing Group’s professionals are equipped with the necessary skills and tools to work on your Aquatap safely, minimizing the risk of accidents.
  3. Efficiency: Professional service and repair ensure that your Aquatap operates at peak efficiency. This not only saves you money on energy bills but also extends the lifespan of your appliance, reducing the need for frequent replacements.

Heatrae Sadia Aqautap services we offer

The Wellbeing Group offers a comprehensive range of services for the Heatrae Sadia Aquatap, ensuring that your appliance remains in top condition:

  1. Routine Maintenance: Regular maintenance checks help identify and address potential issues before they escalate. The Wellbeing Group’s technicians can clean, inspect, and fine-tune your Aquatap to keep it running smoothly.
  2. Repairs: If your Aquatap experiences any problems, such as inconsistent heating or leaks, the Wellbeing Group can diagnose the issue and provide efficient repairs using genuine Heatrae Sadia parts.
  3. Replacement: In some cases, your Aquatap may require replacement components or upgrades. The Wellbeing Group can source and install these parts to ensure your appliance performs optimally.
  4. Emergency Services: If you encounter a sudden breakdown, the Wellbeing Group offers emergency repair services to minimize downtime and inconvenience.

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Brita service technicians are qualified water system experts, trained to professionally service and maintain all Brita products and other brands throughout the UK.

Booking a Brita service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Aquatap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Benefits of filtered water

Billi Tap Reset Procedure

Billi Tap Reset Procedure

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Billi Tap Reset

Procedure

Official partner for Billi Tap systems, fully trained and approved contractor for the supply, installation and service of all Billi Tap products, including Billi Tap filters & spare parts.

If your Billi Tap System says ‘locked off’ as it has not been operational after a couple of weeks after your office Christmas break or after relocation for example, you may need to complete a Billi reset procedure to get your Billi Tap back up and running.

This Reset procedure is for Billi Taps with units fitted with Display/Control Panel on Under-sink unit only. If you need further assitance, please don’t hesitate to get in touch with our service team. We are an official service provider for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

Billi Tap

Symptom – Found nonresponsive and with no lights displaying on Dispenser assembly. No boiling water dispensed and cold water dispensing but not chilled.

Initially – Turn system off at mains power socket for 30 seconds to reset. Wait 15 minutes (red & blue lights will be flashing on the tap) and recheck. If symptoms persist, please follow steps below.

 

Step 1 – Inspect system under the sink and see what information is being displayed on the screen. If unable to read or blank, – push the “back” control button as this will take the system out of display screen saver mode and the display with activate and will display information.

Step 2 – If the system is displaying “locked off”, find your “mode” control button on the far Righthand side located next to the display screen (button usually blue). Push, hold and cycle button down until you see the “locked on” mode being displayed on the screen. You may need to function a few times to get correct selection.

Step 3 – Once in “locked on” the system will need to reheat and chill down, and this may take up to 25min depending on the size of your system. At this time the red and blue light on the tap will be flashing.

Step 4 – Once the red and blue lights on the tap have become solid (permanently on) this will indicate the system is ready for use. Push the red lever down (Active Safety on rear of dispenser if previously engaged) and confirm boiling water will dispense (do not place hands under boiling water outlet) and then test the chilled side by pushing the cold lever down.

Step 5 – Return to Time Switch Settings-If preferred. Use the “mode” control button on the far-Right hand side located next to the display screen (button usually blue). Push and hold button down until you see the “Time Switch ON” mode being displayed on the screen. Press the “back” control button to return to main display.

 

If your system is inoperative or has an ongoing fault, please contact our Service Team to lodge a service request as all other inspections or diagnosis will be required to be completed on site.

Billi Filters
Billi Under-Counter Unit

We can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Six Benefits of a Billi Tap Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Boiling Taps vs Kettles