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FACILITIES MANAGEMENT

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FAQ

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CONTACT

sales@thewellbeinggroup.co.uk

01905 337187

How to replace Billi Tap CO2 canisters for sparkling water taps?

How to replace Billi Tap CO2 canisters for sparkling water taps?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

How to replace Billi CO2 canisters for sparkling water taps?

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Billi Tap products, including filter and CO2 canisters.

Changing a Billi C02 canister is a very simple process, we have put together a useful step-by step guide for you to follow and a handy walkthrough video assistance.

You can buy Billi C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Billi Tap. On average a Billi CO2 canister will have the capacity to last between 250-350 cups (160 Litres), deending on your carbonation levels.

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Billi Tap products, including filter and CO2 canisters.

Changing the CO2 Canister on your Billi Tap is super simple. Follow these easy steps and the sparkling water will be flowing again:

1. Remove the old canister by simply unscrewing from the regulator. 

2. The old canister can be disposed of in the normal waste.

3. Take the new canister and remove the red packaging cap.

4. Fully insert the new canister until tight. Please note- There will be a short release of gas as you tighten it up.

5. Check the pressure on the gauge – It should be set to 2.5-3 bar

Billi Tap System
Billi CO2

How often do Billi Tap water filters need replacing?

Your Billi Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Billi Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Speak to a member of our team about service plans costs or head over to our Billi Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Billi Tap Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Boiling Taps vs Kettles

Redditch Water Cooler Suppliers

Redditch Water Cooler Suppliers

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Redditch water cooler suppliers

Looking for Redditch water cooler suppliers? Wellbeing Group are installers and service providers of office water coolers in Redditch, Bromsgrove, Kidderminster and surrounding areas.

As the go to Redditch water cooler suppliers, all our water dispensers are available to lease or purchase. Our lease plans are very affordable, view our entire range of water dispensers. Our Stylish range of water coolers expertly dispense filtered drinking water that will revive, replenish & revitalize your organisation.

Types of Water Dispensers for the workplace

The world of office water dispensers has completely evolved in recent times, with much more advanced, sustainable and practical solutions now availble. The game has changed since the ugly bottle fed towers that would look rater grim in the corner of a meeting room or social space. Here at Wellbeing Group, we offer some of the most technologically advanced water dispensers on the market. They look pretty good as well, meaning that will sit beautifully in the office of today and the office of the future.

 

Here’s a quick guide to the office water dispense solutions we offer.

CHILLED WATER TAPS

Integrated chilled water taps are proof of how advanced the options for office water dispensers are now. Enable your employees to fill glasses and bottles quickly and conveniently with our high-capacity tap water filter systems. They deliver a consistent flow of purified drinking water to quench your employees’ thirst and give them a burst of hydration.

What stands out is how aesthtically stunning they are, available in different colours and finishes. The space saving design means they free up more space on your countertops or take up less floor space compared to traditional water coolers, great for creating less cluttered environments.

They are powered by a compact undercounter unit, which is packed with energy saving technology, water purifying filtration for constant fresh and hygienic water flow.

Chilled Water Tap
Chrome Water Tap

MAINS-FED WATER COOLERS

Our range of mains-fed water coolers, can be easily plumbed into your existing water supply. With a range of dispense options available, from chilled, ambient and sparkling, keeping your staff and clients hydrated throughout the day, with instant filtered drinking water. Superb for high capacity demand in big offices and ideal for providing pure filtered water for customers and guests in social areas.

Available in floorstanding and countertop models, our range of plumbed-in water dispensers deliver contemporary, minimalist designs, providing sleek and stylish hydration solutions to the interior design of any office kitchen, meeting room or social areas.

Offering a much more sustainable hydration solution to the traditional water fountain or bottled water dispenser, due to a reduction in plastic usage and the energy efficient technology, making it both economical and eco-friendly. Some models are also fitted with an intelligent sensor which sends the appliance into standby mode when light levels are low, or after a period of inactivity.

Water Dispensers
Water Cooler

HOT WATER BOILERS

Water boilers are a simple, cost effective solution to provide your workforce with a steady supply of hot water for their tea and coffee breaks. With auto filling technology you can make the kettle a thing of the past.

Available in countertop or wall-mounted models, our range of boiling water dispensers provide practical and convinient solutions, creating more efficiency in every workplace environemnt.

Offering a much more sustainable boiling water solution to the kettle or large urn. The energy efficient, heating technology, making it both economical and eco-friendly. All our products come in various capacities meaning we can offer a boiling water solution for any office size depending on the number of staff and visitors you’re business has.

Zip HydroBoil
Water Boilers

INSTANT BOILING WATER TAPS

If you’re looking for an alternative solution for your office hydration facilities, our boiling water taps are practical and versatile, offering instant boiling, chilled and sparkling water, removing the need to stand around waiting for the office kettle to boil. They produce high volumes of water during periods of high demand, reducing waiting times and improve efficiency amongst staff in the office. This also means you can save money on purchasing other appliances, as they do the job of a water cooler and a kettle, which also frees up more space and creating a less cluttered office environment.

Providing water that is filtered to give a pure odourless, sediment-free taste. They work by harnessing thermodynamic heat-exchange technology to recover waste heat energy ready to be reused to preheat the water entering the hot water tank. They come equipped with a Time Clock, Sleep Mode and Eco Mode so you can make huge savings on your energy bills! This technology allows for peak periods of high demand in the office environment.

Billi & Zip

Tap Systems

We supply, install and service all Billi & Zip Tap products.

Chilled

Boiling

Ambient

Sparkling

For Redditch water cooler suppliers, look no further than Wellbeing Group. We have an expert team of engineers that cover the county, making our service to you fast. 

You can browse our range of Water Dispensers to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Wellbeing Group – Redditch water cooler suppliers.

01905 337187

 

https://www.visitworcestershire.org/locations/redditch

Redditch Water Cooler Suppliers

Water cooler repair – Not dispensing sparkling water?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water Cooler Repair – Not dispensing sparkling water?

If you’re looking for water cooler repair service, you’ve come to the right place.

The most common cause of no sparkling water being dispensed is usually down to an empty C02 tank or a disconnection. Please also check the following steps which may also resolve the issue:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to reset if it has had a high volume of usage.
  • If your machine dispenses sparkling water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this.

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange a water cooler repair visit. Or if you simply need a replacement C02 canister.

Chilled Water Tap
Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs and water cooler repair

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the water cooler repair solutions you need. 01905 337187

Stay Hydrated at Work

Water Dispenser not heating?

Water Dispenser not heating?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water dispenser not heating?

If your water dispenser doesn’t appear to be heating correctly please try the following:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage.
  • If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Is your water dispenser not heating still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Water Dispenser not chilling?

Water Dispenser not chilling?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water dispenser not chilling?

Is your water dispenser not chilling? If your water cooler doesn’t appear to be dispensing chilled water please try the following:

  • Check that the machine is receiving power and all leads are connected properly and switches have not been turned off.
  • Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage.
  • Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill.
  • If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs and water dispenser not chilling

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Is your water dispenser not chilling still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Benefits of drinking chilled water

Water dispenser leaking?

Water dispenser leaking?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water dispenser leaking?

Is your water dispenser leaking?

If you have a leak please shut off the water supply to your machine immediately, drain any remaining water into a jug/bowl using the tap. We have detailed some potential causes here, if you have explored these possibilities without solution, please then contact our service team via our service form or call us to arrange an engineer visit to resolve any cause. 01905 337187

  • Dripping tap – Over time a slowly dripping tap will fill the drip tray and then the water will start to slowly dribble down onto the floor. Check if the drip try is overflowing and empty, if the dripping persists, please contact our team.

  • People using the drip tray as a drain – Often people make this mistake of using the drip tray as a drain, causing the drip tray to overfill and water runs doing the machine, giving the impression of a leak. Please make all staff aware if this, if you detect that this is a potential cause.
Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Water dispenser leaking still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187