RESOURCES
Machine Guides
Our comprehensive resource library is designed to help you find solutions to potential trouble shooting issues or help assist with general product research and enquiries. Whether you’re looking for assitance on cleaning your machine or general maintenance, our manuals and video guides can be found below. If you need further assistance our service team experts are on hand to deliver the highest quality aftercare or to discuss your workplace refreshment requirements.
Request Documentation
Whilst we are making improvements to our document and resource library, please request the documentation you require with our service and technical support teams. Either request via the form or chat to our expert teams who will be able to provide you with the relevant resource or help with your enquiry.
Service Plans
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Basic
Silver
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Advanced
Gold
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Premium
Platinum
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
2 Hours
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
95%
Our skilled Nationwide based team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any distruption to your business.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
2 Hours
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
95%
Our skilled Nationwide based team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any distruption to your business.
Tailored Service & Installs
We work around your business
Account Management
Dedicated assigned team
Rapid Response
Technical support + call outs
Flexible Finance
Packages to suit all budgets
Awesome Aftercare
Service plans or pay-as-you-go
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