How to decommission your water cooler?

You may have to leave your water cooler inactive for an unknown length of time, so you’ll need to know how to decommission your water cooler. We have put together these steps, which will prevent any unwelcome odours, build-up of bacteria or risk of leaks whilst not in use.

How to decommisson your water cooler:

1. Switch OFF at the mains electric socket
2. Turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.  Various tap options in the ‘off’ position are shown on the guide below:
3. Then drain as much water out of the machine as possible through the taps. Be careful whilst drawing out hot water.
4. When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.
5. If the machine has not been in use for a few weeks, it is important ensure the machine is sanitised before put in to use again. Please contact us on 01905 337187 or sales@thewellbeinggroup.co.uk to arrange for this to be done.

I need my Water Dispenser Serviced?

We provide water dispenser support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

We can service and repair any water dispensing system whether you are an existing Wellbeing Group customer or not. You could have bought your cooler, dispenser or tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.

Consult with our service team to see if we can assist with your product.

01905 337187

View Our Plans

Six Benefits of a Water Dispenser Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

You can browse our range of Water Dispensers here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

If you still need assitance on how to decommission your water cooler, get in touch with our expert, friendly service team who can talk you through. 01905 337187

Stay hydrated at work