Zip Taps
Servicing
Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Approved Zip Tap UK Service Provider
As an official partner for Zip Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all official Zip Taps systems and products, including water filters and C02 cannister replacements, our service plans include regular service visits from our engineers, helping you save money, time and stress, whilst keeping your Zip Taps running efficiently.
Remote Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
Filters & Cleaning Products
Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages.
Service & Support Contact:
01905 337187
sales@thewellbeinggroup.co.uk
Service & Maintenance Plans
Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Zip Tap
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Zip Tap support for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
My Zip Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team.
01905 337187
My Zip Tap is leaking or dripping?
If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.
01905 337187
What to do when the filter light comes on?
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen. To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.
How often do water do Zip Tap Filters need changing?
Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.
01905 337187
Why do I need a scale filter?
Most of the UK suffers from hard water, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.
Where can I buy Zip C02 cannister replacements for sparkling water taps?
You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap
What does the red flashing boiling light on a Zip Tap mean?
Flashing red light means boiling water hasn’t reached 99°C yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
What does the blue flashing chilled light on a Zip Tap mean?
Flashing blue light means the chilled water hasn’t dropped to the desired temperature yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Service & Technical
Support Form
Our service team will normally aim to respond within 2 hours of queries submitted.
Holistic Customer Care
& Tech Support
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver your clients the highest quality aftercare.
Our “2-95” Rapid Response Mantra ensures all customer queries are responded to within 2 hours, and 95% of call-outs resolved by end of the next working day.
Tailored Service
Knowledgeable and friendly sales & service teams.
Rapid Response
Same or next day attendance to any technical issues.
Flexibility
Contracts & Service packages to suit your business.
Delighted Customers
96% of our clients would recommend us!
What our customers say...
" So helpful, friendly and knowledgeable, took the time to show us all the functions on the machine nothing was too much trouble… a credit to the Wellbeing family. "
" High quality products with brilliant customer service. Everyone you deal with from initial contact to the installer are knowledgeable, friendly and extremely helpful. I would recommend this company to anyone. "
" Excellent company to deal with, sales people very helpful and after our coffee machine and Billi tap were installed their after care was superb. Products are very good quality and any breakdowns are dealt with very quickly. The service technicians are also very friendly! "
Sales & Enquiry Form
Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.
Service & Technical Support Form
Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.
