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ABOUT US

FACILITIES MANAGEMENT

CASE STUDIES

FAQ

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CONTACT

sales@thewellbeinggroup.co.uk

01905 337187

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

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Service & Maintenance

Zip Hydro Tap & HydroBoil Servicing

Keeping your Zip Hydroboil or HydroTap in good condition is the best way to get the best return on your investment.   There’s an element that you can do yourself, such as keeping your Zip tap and the unit under the counter clean, and then the rest really needs to be left to a Zip tap service engineer who will change the filter when required and carry out a service of the unit.  A regular service (usually every 6 – 12 months) is a good idea as the Zip engineer can check wear and tear and descale the hot tank if necessary.  Helpful tip – when wiping down your Zip tap, use a cloth with warm water and a little mild soap, don’t use any strong chemicals as they could start corroding the metal and paintwork.

Choose Wellbeing Group for your Zip Hydroboil & HydroTap Servicing.  Our team of service engineers have worked on Zip products for many years and have some of the best knowledge in the industry.  We can offer a one of service on your Zip tap or an ongoing maintenance plan to cover your tap for 12 months at a time.  There are three Zip maintenance packages to choose from; Silver, Gold and Platinum depending on the level of cover you require.  Having a Zip maintenance plan with us makes it easier for you to budget for and gives you peace of mind that it will be serviced and filters changed on time.  Once a service visit is complete, you will receive an electronic copy of the Zip service report for your records.

If you’re relocating office and would like to move your Zip tap with you, we can help!  Please contact our team for a quotation for the works which will be tailored to your requirment.

Unparalleled Customer Care

At Wellbeing Group, we’re passionate about providing outstanding customer service. Our goal is to ensure that each and every client that has a Zip tap installed enjoys a positive experience and receives the maximum return on investment from purchasing a Zip tap.  As an approved Strategic Service and Distribution Partner, our team are more than capable of looking after zip tap maintenance plans for your commercial workspace.

Six Benefits of a Zip Tap Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Hot-Water-Boilers

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Book a maintenance visit:

Our Zip service technicians are qualified water system experts, trained to professionally service and maintain all Zip products and other brands throughout the UK.

Booking a Zip Tap service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:

  • Product Type:
  • Model (if known):
  • Serial Number:
  • Details of the fault:
  • Company Name:
  • Location of the equipment:
  • Contact Name:
  • Contact Number:

If you would prefer to discuss your Zip tap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.

 

Zip Hydro Tap & HydroBoil Servicing – If you would like more advise or to talk to someone about the best solution for you, have a chat with our expert team. 01905 337187

 

Creating an environmentally friendly office