Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Frequently Asked Questions
Our comprehensive FAQ page is designed to help you find solutions to potential trouble shooting issues or help assist with general product research and enquiries. Click on a category below to get you to the right place, if you need further assistance our service team experts are on hand to deliver the highest quality aftercare or to discuss your workplace refreshment requirements.
Billi Taps
Product FAQs
Troubleshooting FAQs
What do I need to consider when choosing a Billi Tap System?
There are a number of important points to consider when specifying, but it’s worth starting with the following questions:
- What water options you require?
- How many people will be using the system?
- How much space is there?
You can browse our range of Billi Taps here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
What types of water can Billi Taps dispense?
Billi Tap systems can dispense filtered boiling, chilled and sparkling water all from one tap, alongside hot and cold water mixer taps for a complete water dispense solution.
We have systems that can deliver one water type (such as filtered boiling or filtered chilled) through to all five water types from a single tap and under-counter unit.
You can browse our range of Billi Taps here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
How do I work out which Billi Tap I should order?
On all our Billi Tap products we have included a helpful key with icons to highlight the size of office/number of staff each Billi system is suitable for. If you have staff numbers over the ones stated and a vast office space, it is recommended that more than one system would be required.
Feel free to speak to our time who can advise on the best solution for your office. 01905 337187
How many people can Billi Taps cater for?
Our Billi Taps can provide hydration for offices up 100 people. If your company has more staff than this, or your office space is vast and across different levels, it may be advisable to get more than one system.
Talk to our expert team who can advise on the system and quantities you may require. 01905 337187
How big is the Billi under counter boiler unit?
All Billi units are designed to fit into standard cabinetry and under standard countertops. The Quadra Compact as an example measures 340 x 315 x 365 (H x W x D mm).
What colours and finishes are the Billi Taps available in?
All our Billi Taps are available in a Chrome, Brushed Chrome and Matt Black. The drainage font will match the tap.
You can browse our range of Billi Taps here to select your favourite and to see which finish will best suit your space. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
Is there a Billi Tap that is higher than the standard?
Yes. We supply a 70mm riser as standard with a drainage font, and an option of 120mm riser. This gives a dispense height of 200mm and 250mm respectively.
These can be fitted with the purchase of a tap or fitted by one of our enginners if you already have a Billi Tap. You can find our riser fonts here.
Can I rent or lease a Billi Tap unit?
Yes. We have flexible rental or lease payment plans, along with service & maintenenace plans. Check out our range of Billi Tap products for prices that suit your budget or get on touch with our expert sales team who can advise on the best solution for your business and budget. 01905 337187
Can the taps dispense with holding the levers down?
Yes, with the standard XL tap the levers can be raised to allow constant dispense, for refilling a jug for example.
How to use the safety function on a Billi Tap?
By default, the Billi taps come with an electronic safety lock, which means that the boiling side of the tap cannot be operated by mistake. It requires the user to deliberately touch a padlock icon before boiling can be dispensed. Chilled water is always available and is never locked.
What is a drainage font?
This is a stainless steel drip tray that is inset into a worktop to allow the boiling and chilled tap to be a stand alone tap away from a sink. It has its own connection to the waste and is often chosen for safety reasons. With each font is a riser of 70mm, which lifts the tap high enough to dispense into a tall glass or jug. It is optional, although some clients choose to situate the tap so it can dispense over an existing sink. Click here to see the fonts we offer for Billi Taps.
What needs to be in place to have a Billi Tap installed?
It’s important to have access to water, waste and electric within one metre of the system, as well as adequate under-counter space to house the command centre with required ventilation. Most offices will have break out kitchen areas where all of this is accessible. Speak to one of our experts who can advise on install process. 01905 337187
How energy efficient is a Billi Tap compared to a kettle?
Billi Taps are 95% efficient at turning electricity into boiling water, making it much cheaper to run than boiling a kettle. Billi taps also create no water waste and the water being dispensed in filtered every time for a cleaner taste and more hygienic water.
Is ventilation required for a Billi Tap?
The under-counter system does not require any additional ventilation where it is placed, so no cutting of the cabinet doors for ventilation, meaning it won’t interfere with your kitchen design.
Which worktops can be cut into to install Billi Taps?
Our expertly trained engineers are able to cut into most worktop materials as part of the install process to seamlessly integrate the Billi Tap flush to the surface, however it is always recommended to check with one of our account managers to confirm.
How do I maintain my Billi Tap after installation?
At Wellbeing Group we offer service & maintenance plans, which can be tailored to suit your needs and include filter replacements, sanitisation, parts and labour, call-outs, inspections, pre-scheduled planned services and priority response. View our Billi Tap service & maintenance plans here.
Do I need to be a Wellbeing Group customer to have my “Billi Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
Talk to our team to find out more 01905 337187
How often do Billi Tap Filters need changing?
Your Billi Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Billi Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.
If you don’t have a service plan with us, please get in touch to find out more. 01905 337187
Why do I need a scale filter?
How should I clean a Billi Tap?
Due to the premium finishes on Billi Taps, we recommended only using water with a microfibre cloth. Chemicals in cleaning products and polishes may damage the finish and stain the taps.
Where can I buy Billi CO2 cannister replacements for sparkling water taps?
You can buy Billi CO2 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Billi Tap.
My Billi Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Billi under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Billi tap, it may be best to speak to one of our service team on 01905 337187
Why do the red and blue lights flash on my Billi Tap?
Flashing red means boiling water hasn’t reached 99°C yet. Flashing blue means water hasn’t chilled to set temperature. Both lights will glow solid when this happens.
Click here for a larger diagram and to read more.
What does it mean when the yellow lights are flashing on my Billi tap?
Yellow flashing lights on your Billi Tap means that there is a fault with your tap. Please call our service team on 01905 337187, who will be able to provide expert advice to try and find solution over the phone. If they are unable to do so, we will arrange an engineer visit to solve the issue.
Click to enlarge diagram or read more.
How do I enable the safety mode on a Billi Tap?
On the Billi unit under the worktop, press the ‘Select’ button, then arrow down to ‘Options’. Press the ‘Select’ button and set Safety Switch to ‘On’. Touch the indent on the black panel on the back of the Billi tap to allow for a short boiling water flow.
My Billi Tap is leaking or dripping?
If you are experiencing water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve. Call 01905 337187
What do the lights and icons mean on a Billi Tap?
No boiling water coming out my Billi tap and the dispenser red light is always flashing.
The heating element may have blown or overloaded. Contact our service team on 01905 337187 to arrange a service of your system.
Do water filters get blocked? Our boiling water flows well but cool just dribbles out.
Yes. As filters catch contaminants, they become soiled. Billi under counter water systems use mains pressure, so reduced chilled water flow indicates you should change filters.
Zip Taps
Product FAQs
Troubleshooting FAQs
What do I need to consider when choosing a Zip Tap System?
There are a number of important points to consider when specifying, but it’s worth starting with the following questions:
- What water options you require?
- How many people will be using the system?
- How much space is there?
You can browse our range of Zip Taps here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
What types of water can Zip Taps dispense?
We offer the widest choice of water options on the market, including filtered boiling, chilled and sparkling, alongside hot and cold water mixer taps for a complete water dispense solution.
We have systems that can deliver one water type (such as filtered boiling or filtered chilled) through to all five water types from a single tap and under-counter unit. Check out our range of Zip Taps here.
How do I work out which Zip Tap system to order?
On all our Zip Tap products we have included a helpful key with icons to highlight the size of office/number of staff each Zip system is suitable for. If you have staff numbers over the ones stated and a vast office space, it is recommended that more than one system would be required. Feel free to speak to our time who can advise on the best solution for your office. 01905 337187
How many people can Zip Taps cater for?
Our Zip Taps can provide hydration for offices up 100 people. If your company has more staff than this, or your office space is vast and across different levels, it may be advisable to get more than one system. Talk to our expert team who can advise on the system and quantities you may require. 01905 337187
How big is the Zip under counter boiler unit?
The HydroTap under-counter command centres vary in size depending on model. The smallest is 280 x 313 x 333 (W x D x H (mm) and the largest is 500 x 520 x 373 (W x D x H mm). All sizes will be listed on the product page for each system.
What colours and finishes are the Zip Taps available in?
Our range of Zip Taps are available in Chrome, Brushed Chrome and Black finishes. Depending on the type of Zip Tap will depend on what colour are available in that particular range. Browse our Zip Tap products here to find your favourite and which will best suit your space.
Is there a Zip Tap that is higher than the standard?
Yes. We supply a 135mm riser with both drainage font options. This increases the maximum dispense height 260mm. Check out the right Zip Tap for your office here.
Can I rent or lease a Zip boiling and chilled unit?
Yes. We have flexible rental or lease payment plans, along with service & maintenenace plans.
Check out our range of Zip Tap products for prices that suit your budget or get on touch with our expert sales team who can advise on the best solution for your business and budget. 01905 337187
What is a drainage font?
This is a stainless steel drip tray that is inset into a worktop to allow the boiling and chilled tap to be a stand alone tap away from a sink. It has its own connection to the waste and is often chosen for safety reasons. With each font is a riser of 135mm, which lifts the tap high enough to dispense into a tall glass or jug. It is optional, although some clients choose to situate the tap so it can dispense over an existing sink. Click here to see the fonts we offer for Zip Taps.
What needs to be in place to have a Zip Tap installed?
It’s important to have access to water, waste and electric within one metre of the system, as well as adequate under-counter space to house the command centre with required ventilation. Most offices will have break out kitchen areas where all of this is accessible. Speak to one of our experts who can advise on install process. 01905 337187
How energy efficient is a Zip Tap compared to a kettle?
Zip Taps are 95% efficient at turning electricity into boiling water, making it much cheaper to run than boiling a kettle. Zip taps also create no water waste and the water being dispensed in filtered every time for a cleaner taste and more hygienic water.
Is ventilation required for a Zip Tap?
The under-counter system does not require any additional ventilation where it is place, so no cutting of the cabinet doors for ventilation, meaning it won’t interfere with your kitchen design.
Which worktops can be cut into to install Zip Taps?
Our expertly trained engineers are able to cut into most worktop materials as part of the install process to seamlessly integrate the Zip Tap flush to the surface, however it is always recommended to check with one of our account managers to confirm.
How do I maintain my Zip Tap after installation?
At Wellbeing Group we offer service & maintenance plans, which can be tailored to suit your needs and include filter replacements, sanitisation, parts and labour, call-outs, inspections, pre-scheduled planned services and priority response. View our Zip Tap service & maintenance plans here.
Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Zip Tap support for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
How often do Zip Tap Filters need changing?
Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.
If you don’t have a service plan with us, please get in touch to find out more. 01905 337187
What to do when the Zip Tap filter light comes on?
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen. To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.
Why do I need a scale filter?
Most of the UK suffers from hard water, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.
Do I need to buy special filters for my Zip Tap system?
How should I clean a Zip Tap?
Due to the premium finishes on Zip Taps, we recommended only using water with a microfibre cloth. Chemicals in cleaning products and polishes may damage the finish and stain the taps.
Where can I buy Zip CO2 canister replacements for sparkling water taps?
You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap.
My Zip Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team on 01905 337187
What does the red flashing boiling light on a Zip Tap mean?
Flashing red light means boiling water hasn’t reached 99°C yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Click here to enlarge image and read more
What does the blue flashing chilled light on a Zip Tap mean?
Flashing blue light means the chilled water hasn’t dropped to the desired temperature yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Click here to enlarge image and read more.
My Zip Tap is leaking or dripping?
If you are experiencing water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.
Call 01905 337187
Water Dispensers
Product FAQs
Troubleshooting FAQs
Where can I buy a water dispenser for an office?
You can purchase a wide range of commercial office water dispensers directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans. View our entire range of water dispensers here.
Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
Do water dispensers save money?
Modern water dispensers do offer more economical, eco-friendly, sustainable solution to deliver filtered water for your office and workplace. They also offer a much more practical, time-saving solution. Our instant boiling water taps can save significant time rather than waiting for the kettle to boil. They are also much more energy efficient, which can reduce your electricity bill and your carbon footprint. All of our products aim to future-proof your office hydration facilities and you can expect to see significant energy cost savings over time.
Do water dispensers use a lot of electricity?
The energy consumption of your water dispenser will depend on the make, model and how it is used. Modern hot water dispensers and our range of instant boiling taps are often much more energy efficient than using a kettle, especially in busy areas such as offices where demand is high. Whilst most modern water coolers are fitted with energy saving technology such as a sleep mode, which puts the machine on standby when nobody has used the machine in a while.
Can I rent a water dispenser for an office?
At Wellbeing Group all our water dispensers are available to lease or purchase. Our lease plans are very affordable. View our entire range of office water dispensers with purchase and lease prices listed.
Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
How to choose the right water dispenser for an office?
We offer a range of water dispensers to suit every type and size of workplace. We base our water dispensers selection advise based around on the number of people in an office. The larger the office, the larger the machine needed to cater for the workplace. From there it’s all about styling preferences and functions you’d like your water dispenser to perform, for example, do you need it to dispense hot water, chilled water or sparkling water or all of the above.
Discover our range here or discuss your requirements with our friendly team of experts. 01905 337187
What happens to our water cooler if we move office?
We are well equipped here at Wellbeing Group to take care of the relocation process if you and your company are moving to a new offices. We will carry out a survey your new premises, and our engineers will relocate your machines around your timelines to make this a seamless transition for you and your staff to keep the hydration flowing. (Cost is dependant on site survey). Chat to our team if you need to discuss further. 01905 337187
Which is the best water dispenser for an office?
The best office water dispenser depends entirely on your needs, requirements, number of staff and other factors. We stock commercial water dispensers from all the market leaders, including Borg & Overstrom, Billi Taps, Zip Taps, Instanta and AA Water Coolers. All have reputation for quality, reliability, value for money and being able to deliver consistent filtered water for your office.
Discover our range for yourself here or chat to a member of our team for advise on the best water dispenser for your workplace. 01905 337187
Are water dispensers easy to maintain?
The most important part of water cooler maintenance is ensuring that your water stays tasting great and hygienic. This is done through a sanitising process and filter changes that can be carried twice a year by our engineers as part of our service plans, which are designed to help you save money on maintaining your water dispensers. You can also purchase cleaning, sanitising products and replacement filters directly from us here.
What else do I need to buy to go with my Water Cooler?
For most water coolers and water dispensers you will need cups or glassware, we stock a recyclable range of water cups. If you choose a bottle water cooler you will need to regularly replace the empty bottles, how often will depend on the rate of water consumption at your office. Other accessories include water filters to keep your drinking water in good condition and tasting good. If you have a water dispenser that has a sparkling dispense option, the C02 cannister will need replacing when empty. Wellbeing stock all the accessories or consumables that you will need to ensure you’re getting the best from your water cooler/dispenser.
Our service and maintenance plans cover the cost of essential accessories like filters and get replaced twice a year by one of our engineers, which saves you having to pay for things like this every time. You also get peace of mind knowing that our service team will schedule these in for you and book call outs on days and times that are suitable for you and your business – Taking at least one thing of your plate. Head over to our service and maintenance page to see which plan might be right for you.
Where do I buy filters and accessories for water coolers?
You can buy everything you need for your water dispensers directly from us at Wellbeing Group. Head on over to our water dispenser and water cooler filters and accessories page for everything you’ll never to keep your machine running at it’s optimum level and tasting great.
Our service and maintenance plans will help save you money with regular servicing and filter replacements. Check out the right plan for you here.
What happens with empty water cooler bottles?
We make this process really simple, all empty bottles are collected when we deliver your new bottled water. Saving you hassle, this system means that empty water bottles aren’t left lying around the office. It also makes this an environmentally friendly process, if bottles are rejected for re-use in our strict quality controlled cleaning process, they’re broken down into tiny pieces and recycled. At Wellbeing Group we are not only dedicated to making workplace replacement more practical and efficient but also in a way that is sustainable and is dedicated to ethical practices and environmentally friendly. If you are looking to move after from plastic altogether, check out our range of even more sustainable water dispensers that don’t require the large plastic water bottles.
Do I need to be a Wellbeing Group customer to have my “Water Dispenser” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide water dispenser support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.
01905 337187
How often do water dispenser filters need changing?
Your water dispenser filters will require changing on average every 6 months, If you have a service plan we contact you when they are due for a swap and we arrange an engineer to come and replace this for you. If you don’t have a service plan with us, please get in touch for us to discuss call out costs. The link below will provide more information.
My water cooler is not dispensing water?
This could be cause by a number of issues, firstly it’s best to carry out some simple checks on the machine, to ensure power is getting to the machine, making sure no switches have been turned off or if any leads have become disconnected.
If the machine is receiving power but still not dispensing, please then contact our service team via our service form or call us to arrange an engineer visit to resolve the issue. 01905 337187
My water dispenser is leaking?
If you have a leak please shut off the water supply to your machine immediately, drain any remaining water into a jug/bowl using the tap. We have detailed some potential causes here, if you have explored these possibilities without solution, please then contact our service team via our service form or call us to arrange an engineer visit to resolve any cause. 01905 337187
- Dripping tap – Over time a slowly dripping tap will fill the drip tray and then the water will start to slowly dribble down onto the floor. Check if the drip try is overflowing and empty, if the dripping persists, please contact our team.
People using the drip tray as a drain – Often people make this mistake of using the drip tray as a drain, causing the drip tray to overfill and water runs doing the machine, giving the impression of a leak. Please make all staff aware if this, if you detect that this is a potential cause.
Water Dispenser not chilling?
If your water cooler doesn’t appear to be dispensing chilled water please try the following:
- Check that the machine is receiving power and all leads are connected properly and switches have not been turned off.
- Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage.
- Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill.
- If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating
If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.
Water Dispenser not heating?
If your water dispenser doesn’t appear to be heating correctly please try the following:
- Check that the machine is receiving power and all leads are connected properly.
- Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage.
- If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this
If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.
Water cooler not dispensing sparkling water?
The most common cause of no sparkling water being dispensed is usually down to an empty C02 tank or a disconnection. Please also check the following steps which may also resolve the issue:
- Check that the machine is receiving power and all leads are connected properly.
- Check that the machine has not been overused. The machine may need time to reset if it has had a high volume of usage.
- If your machine dispenses sparkling water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this.
If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit. Or if you need a replacement C02 canister you can purchase one here.
Coffee Machines
Product FAQs
Troubleshooting FAQs
Where can I buy a coffee machine for an office?
You can buy a commercial office coffee machine directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans.
View our entire range of office coffee machines here. Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
Can I rent a coffee machine for an office?
At Wellbeing Group all our coffee machines are available to lease or purchase. Our lease plans are very affordable. View our entire range of office coffee machines with purchase and lease prices listed.
Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
How to choose the right coffee machine for an office?
We offer a range of coffee machines to suit every type and size of workplace. We base our coffee machine selection advise based around on the number of people in an office. The larger the office, the larger the machine needed to cater for the workplace. From there it’s all about styling preferences and functions you’d like your coffee machine to perform and the kind of drinks it can dispense. Milk choices and capabilities are often a big consideration, such as fresh milk options and the ability to dispense Vegan and plant based milk choices, cold foamed drinks, and perfect black coffees.
Can coffee machines be installed anywhere in an office?
Yes, our extensive range of coffee machines for the workplace have been designed specifically for the office environment, meaning that we have machine that can be installed in office kitchens, meeting and board rooms, receptions, lobbies and waiting rooms. Our friendly service team will work with you to arrange an engineer to survey and install where you would like your machine(s) installed.
Should I choose fresh milk or granulated milk for my office coffee machine?
Fresh milk always provides a better milk texture. That’s why we set up all of our coffee machines with the manufacturer’s recommended guidance (along with our own expert testing and tasting) of semi skimmed milk. However, granulated milk has its own key benefits – it makes it much easier to clean the machine. Granulated milk can typically save 15 minutes of cleaning a day. If you have multiple machines, this can be a big time saving.
Do I need to get coffee from where I bought my coffee machine?
All coffee beans are different depending on how and in the regions in which they are gown and therefore require different settings on bean to cup machines to maximise taste but also how they are grinded to prevent breakdowns. Wellbeing Group’s range of carefully selected, speciality coffee blends are of premium quality and we calibrate our machines to compliment the beans we sell. You can purchase our speciality selected Fairtrade coffee blends here.
In summary, if you want a genuinely great coffee experience, it pays to have a one stop shop, that delivers high quality of beans, machines and service. Here at Wellbeing Group we have all of these resources to we ensure we are able to deliver a complete 360 service package for your office coffee requirements.
What happens to our coffee machine if we move office?
We are well equipped here at Wellbeing Group to take care of the relocation process if you and your company are moving to a new offices. We will carry out a survey your new premises, and our engineers will relocate your coffee machine around your timelines to make this a seamless transition for you and your staff to keep the coffee flowing. (Cost is dependant on site survey).
Are coffee machines easy to clean and maintain?
All of our coffee machines can be easily wiped cleaned very quickly and easily. For a deeper clean you can follow instructions on your machines digital screens, If not we provide handy cleaning guides (below), to ensure taste and quality, but also to prevent potential blockages and breakdowns. All of the essential cleaning products are available to purchase online here.
As part of our service and maintenance plans, our engineers will carry out a full deep clean and descale twice a year, helping to maintain a premium coffee experience. Check out our service and maintenance plans here.
What coffee beans should I get for my coffee machine?
All coffee beans are different depending on how and in the regions in which they are gown and therefore require different settings on bean to cup machines to maximise taste but also how they are grinded to prevent breakdowns. Wellbeing Group’s range of carefully selected, speciality coffee blends are of premium quality and we calibrate our machines to compliment the beans we sell. You can purchase our specially selected Fairtrade coffee blends here.
In summary, if you want a genuinely great coffee experience, it pays to have a one stop shop, that delivers high quality of beans, machines and service. Here at Wellbeing Group we have all of these resources to we ensure we are able to deliver a complete 360 service package for your office coffee requirements.
Which is the best coffee machine for an office?
The best office coffee machine depends entirely on your needs, requirements, number of staff and other factors. We stock commercial coffee machines from all the market leaders on the market, including Coffetek, Jura, Cimbali and Lavazza. All have reputation for quality, reliability, value for money and being able to deliver consistent quality coffee in every cup.
Browse the entire range of office coffee machines or chat to a member of our sales team for advise on the best coffee machine for your workplace. 01905 337187
Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?
No, you do not need to be an existing customer to receive our coffee machine service and support. We provide coffee machine support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
Consult with our service team to see if we can assist with your product.
01905 337187
Do I need a service package for my coffee machine?
We certainly recommend a service plan for your office coffee machine, this will take of the admin away from you by allowing us to take care of service reminders and ensuring your filters and matching is deep cleaned and serviced regularly to prevent problems and ensuring your machine performs to the best of its ability to deliver quality coffee every time. It will also save you money on filter replacements and unexpected call outs.
How to clean your coffee machine?
Coffee machines require a lot of attention to keep them performing efficiently and producing quality tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.
How to descale a coffee machine?
The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which can all included in our service plans for our engineers to carry out this work for you and save you time and money.
How do I change the water filters on my coffee machine?
If you have a tank fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace with the new. You can purchase new coffee machine water filters directly from our website.
If, however you have a mains-fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you. All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.
Why has my coffee machine has stopped working?
The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.
01905 337187
Can you relocate our coffee machine?
You can buy a commercial office coffee machine directly from us here at Wellbeing Group. You can choose between outright purchase or on lease with very affordable price plans. View our entire range of office coffee machines here. Once you’ve found the machine you like, feel free to fill in an enquiry form or call us to discuss your requirements further on 01905 337187
What our customers say...
" So helpful, friendly and knowledgeable, took the time to show us all the functions on the machine nothing was too much trouble… a credit to the Wellbeing family. "
" High quality products with brilliant customer service. Everyone you deal with from initial contact to the installer are knowledgeable, friendly and extremely helpful. I would recommend this company to anyone. "
" Excellent company to deal with, sales people very helpful and after our coffee machine and Billi tap were installed their after care was superb. Products are very good quality and any breakdowns are dealt with very quickly. The service technicians are also very friendly! "
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Service & Technical Support Form
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